Join our Dynamics 365 Support team and help ensure the smooth operation of Dynamics 365, Power Platform, and Azure-hosted applications. This role is ideal for someone with 1–2 years of experience who is looking to build technical expertise in enterprise application support while working in a collaborative environment.

Key Responsibilities

• Provide support for Dynamics 365 Commerce, CRM, and Case Management applications.

• Investigate and resolve incidents using established SOPs and knowledge articles.

• Manage and update tickets in or a similar ITSM tool.

• Collect logs, screenshots, and diagnostic information for troubleshooting and escalations.

• Support application validation across Production, Test, and Acceptance environments.

• Contribute to knowledge management by identifying documentation improvements.

• Maintain clear communication through tickets, handovers, and status updates.

• 1–2 years of experience with Dynamics 365 (Commerce, CRM, or Case Management).

• Exposure to Power Apps and basic understanding of Power BI.

• Experience with incident management and or a similar ITSM platform.

• Familiarity with Azure environments and support processes.

• Experience using Confluence, Jira, or other knowledge management tools.

• Strong problem-solving, communication, and organizational skills.

• ITIL v4 or v5 certification required.

What do we offer?

• Hybrid working is supported

• Monthly gross 44.200 HUF cafeteria - regardless of your weekly working hours

• Home office allowance

• Private Health Insurance Generali Premium Package provided for all Unisys associates after 6-months tenure

• Last and foremost, a great team, also a lot of learning and training opportunities

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