Vice President, Site Reliability Engineering & Observability

Company Overview 

With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.  

At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. 

Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you.   

UKG is seeking an innovative cloud leader to serve as the Vice President of Site Reliability Engineering (SRE) & Observability. This role requires extensive experience in large-scale cloud environments and a proven track record of delivering world-class solutions. You will lead a global cloud team dedicated to establishing an SRE culture, aligning enterprise observability capabilities, evaluating cloud-native technologies, and integrating IT Service Management (ITSM) practices to enhance operational efficiency. Your leadership will be pivotal in enabling the business to deliver value rapidly while ensuring a consistent approach to delivery and security in a cloud environment. 

Responsibilities: 

Lead the SRE & Observability teams, executing the vision for a unified enterprise Observability Platform utilized by global Engineering, Product, and Cloud organizations. 

Drive organizational change towards a common methodology centered on Site Reliability Engineering and robust System Engineering practices. 

Analyze current technologies and processes, developing strategies for improvement and expansion. 

Incorporate ITSM principles into the SRE framework to enhance incident, change, and problem management processes. 

Collaborate with ITSM teams to ensure seamless integration of observability and reliability practices into service management workflows. 

Collaborate closely with engineering professionals to streamline cloud delivery and eliminate manual interventions, focusing on velocity and efficiency. 

Provide programmatic building blocks that empower product engineering teams to deliver business value swiftly. 

Mentor and train engineers across the organization, fostering a culture of continuous improvement in cloud delivery practices. 

Coach the organization on SRE principles, including automation, visibility enhancements, toil reduction, self-healing, and root cause analysis. 

Understand business priorities and identify technical initiatives that align with desired outcomes. 

Advocate for a Continuous Delivery culture, ensuring that product engineering teams have the necessary tools and technologies to deliver a secure and exceptional customer experience. 

Qualifications: 

Bachelor’s or Master’s degree in Computer Science, Engineering, Software Engineering, or a related field. 

10+ years of development/engineering experience, with significant experience in ITSM and cloud environments. 

Proven ability to manage resources across a global team and influence in a dynamic, matrixed environment. 

Strong understanding of public cloud technologies, including experience with Linux-based infrastructures, Windows-based infrastructure, and Google Cloud Platform. 

Proficient in databases such as MS SQL, MySQL, NoSQL, and Elasticsearch. 

Familiarity with development languages such as Java, JavaScript, Python, Groovy, and Bash. 

Experience with automation frameworks and deployment orchestration capabilities. 

Exceptional communication skills, with the ability to articulate protocols and processes at various organizational levels. 

Strong analytical mindset, capable of making data-driven decisions. 

Professional experience with observability platforms such as New Relic, DataDog, and Dynatrace. 

Familiarity with Agile delivery methodologies, including Scrum, Kanban, and SAFe. 

Where we’re going 

UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!   

Equal Opportunity Employer    

UKG is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.      

View The EEO Know Your Rights poster and its supplement.      

View the Pay Transparency Nondiscrimination Provision     

UKG participates in E-Verify. View the E-Verify posters here.   

 It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.  

Disability Accommodation in the Application and Interview Process 

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.  

USA Pay Transparency: 

The pay range for this position is $227,600 to $327,000, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG’s comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/careers