Sr. Services Project Manager - Talent and Benefits

Company Overview

With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.

At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.

Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you.

As a Senior Project Manager you will have a wide range of responsibilities focused on managing our full suite of HCM solutions to meet the needs of our customers. A background in Talent and Benefits and/or HCM is preferred.

Senior Project Managers coordinate and manage the full lifecycle of a customer’s launch for UKG Enhanced Value Products while interacting closely with the customer to meet specific needs throughout the process.

The Senior Project Manager position combines advanced skills and levels of experience to deliver quality solutions to both customers and team members. A Senior Project Manager is responsible for planning, managing, and leading a team to implement projects for customers of varying sizes and complexity. Qualified candidates will have experience managing multiple projects simultaneously, some with multiple phases.

Job Responsibilities:
• Meet or exceed individual and team targets set each year
• Provide Project Management expertise to successfully lead the project team through HCM implementations
• Ensure that both customers and team members are meeting their project commitments in order to assure a successful customer implementation
• Coordinate and perform all phases of UKG's implementation methodology
• Create, communicate, and manage detailed project plans
• Manage and drive issues to closure
• Identify, discuss, and mitigate project risks
• Set and manage expectations for project deliverables with the project team
• Manage changes to project scope, schedule and resources
• Prepare, coordinate, and lead meetings between customers and appropriate UKG Team members
• Ensure project sign-offs and artifacts are completed
• Hold both customers and team members accountable for meeting their project commitments
• Effectively communicate with all project stakeholders from individual contributors to executives
• Document project work and progress in Salesforce and/or Smartsheet
• Maintain customer specific project console for all launch engagements
• Provide accurate and timely information regarding project status and project hours into Salesforce/PSA and/or Smartsheet
• Track, manage, and oversee resolution of open project issues/items
• Other duties as needed

Basic Qualifications:
• 3+ years experience managing complex HCM implementations with external customers
• Talent and Benefits or Payroll background
• Proficiency with Microsoft applications such as Word and Excel
• Ability to travel up to 25% 

Preferred Qualifications:
• Bachelor’s degree or equivalent experience
• Excellent communication, customer service, and consulting skills
• Strong leadership presence
• Must be organized with time management skills to deliver on multiple tasks and projects under tight deadlines
• Ability to handle ambiguity and adapt to changing requirements, processes, tools, and resources
• Ability to manage multiple projects and consistently exceed expectations in customer satisfaction
• PMP Certification preferred

Where we’re going 

UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!   

Equal Opportunity Employer    

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.      

View The EEO Know Your Rights poster and its supplement.      

View the Pay Transparency Nondiscrimination Provision     

UKG participates in E-Verify. View the E-Verify posters here.   

Disability Accommodation 

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.  

The pay range for this position is $78,800 to $113,300 , however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG’s comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/careers