Sr Services Project Manager

With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.  

At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. 

Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you. 

UKG is seeking an energetic, customer-focused Sr. Services Project Manager to implement UKG Pro, our award-winning Human Capital Management (HCM) offering into our Mid-Market customer segment. Qualified candidates will have solid experience managing a variety of complex HCM projects simultaneously and are experienced in effectively communicating and negotiating resources, and timelines with our internal and external customers. Qualified candidates will exercise leadership and organizational management skills to ensure all assigned project deliverables have the highest quality within agreed-upon time and cost estimates.

Duties and Responsibilities:

• Identify, develop, and communicate project work plans, scope, timeline, and project resourcing requirements
• Manage and drive issues to closure
• Perform risk management to minimize and mitigate project risks
• Set and manage customer expectations of project deliverables then communicate, as needed, to meet changing situations
• Use appropriate change control to manage change in project scope, schedule, and costs
• Prepare, coordinate, and lead meetings between customers and appropriate internal resources
• Manage projects using our methodology standards and recommend appropriate changes to improve speed and consistency of work delivery
• Enforce project standards to ensure deliverable quality
• Ensure that both customers and team members are meeting their project commitments in order to ensure a successful customer launch
• Ensure project documentation is complete, current, and archived appropriately
• Communicate project status, risks, and options to both internal and external stakeholders

Basic Qualifications:
• Seasoned Project Manager with at least 3 years of experience managing projects with virtual team members in the HCM space
• Experience working in a SaaS environment leading complex clients through the HCM implementation process
• Ability and willingness to travel up to 25%

Preferred Qualifications:
• Experience managing complex HCM implementations
• Experience with Open Air, Smartsheet, Salesforce
• Demonstrated ability to manage multiple and complex projects concurrently
• Demonstrates strong leadership presence and consulting skills, partnering with customer's executives
• Strong, effective decision-making and multi-tasking skills within stringent deadlines
• Knowledgeable of the human resources/payroll/benefits discipline
• Ability to deal with ambiguity and adapt to meet changing scope and resource situations
• Demonstrates good judgment to appropriately negotiate project schedule and cost items
• Exercises solid escalation management skills
• Strong organizational and time management skills
• Project Management Certifications such as PMP are preferred

Where we’re going 

UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!   

Equal Opportunity Employer    

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.      

View The EEO Know Your Rights poster and its supplement.      

View the Pay Transparency Nondiscrimination Provision     

UKG participates in E-Verify. View the E-Verify posters here.   

The pay range for this position is $78,800 to $113,300, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG’s comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/careers