Sr Sales Operations Associate- Bilingual

About the Team:

UKG is seeking a highly motivated, detail-oriented, and customer-focused professional to join the Sales Operations team. This role is an integral partner to the Sales team and consistently ensures operational excellence and efficiency.

About the Role:
The Senior Sales Operations Associate partners with Sales to generate, modify, and deliver high-quality customer-facing documentation in support of sales objectives. This role provides operational and strategic support to a team of Account Executives, working closely with both the US and Puerto Rico sales teams. In addition to these duties, the Senior Sales Operations Associate will also handle administrative tasks to support operations in Puerto Rico.

Job responsibilities include:

• Partner with the Sales team to deliver high-quality customer-facing documentation in support of sales objectives by complying with internal processes and policies, including auditing documents throughout the quote-to-order process to ensure high-quality output
• Collaborate, have a general understanding of, and build strong relationships with cross-functional teams, including Finance, Legal, Order Management, Contracts, Services, and Sales, to ensure quote-to-cash compliance
• Understand and apply the go-to-market strategies, sales promotions, product offerings, and processes when collaborating or advising sales on deal structure
• Familiarity with sales cycles and environments
• Update Salesforce CPQ throughout the sales cycle to ensure data integrity
• Execute and track credits and RMAs through completion
• Manage redlines, escalations, and approvals
  • Support peers to ensure equal distribution of workload • Onboard new Sales Executives to work efficiently with Sales Operations
• Embrace evolving technology to support business needs
• Support Month and Quarter End business • Learn, adapt and retain information to support an ever-changing Sales Operations role • Identify and participate in process improvement initiatives

Basic Qualifications:

• 2+ years of post-secondary education or relevant work experience in a customer facing or sales environment
• Minimum of 1 year in a high volume support role
• Experience in Salesforce
• Must be fluent in Spanish

Preferred Qualifications:
• Technical aptitude and experience with Salesforce and Microsoft applications
• Familiarity with Oracle and ConnectWise are a plus
• Excellent written and verbal communication skills in both English and Spanish
• Strong attention to detail
• High self-motivation, responsibility, and flexibility to achieve results
• Organized and able to multi-task in a fast-paced and demanding environment
• Limited travel required

Where we’re going 

UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!   

Equal Opportunity Employer    

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.      

View The EEO Know Your Rights poster and its supplement.      

View the Pay Transparency Nondiscrimination Provision     

UKG participates in E-Verify. View the E-Verify posters here.   

Disability Accommodation 

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.  

The base salary range for this position is $55,000- $65,000 annually; however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for commissions and restricted stock unit awards as part of total compensation.  Information about UKG’s comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/careers