Services Project Manager - Post Live

Company Overview:
With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.  

At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. 

Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you.   

The Services Project Manager is expected to manage all Post Live Service Request project aspects and resources in order to ensure timely, efficient, successful outcomes for our customers. 

Duties and Responsibilities:

• Develop and utilize project plan templates to set typical project milestones and times in order to set expectations with internal and external teams
• Prepare assigned project resources with necessary project-related information, ensuring proper understanding of project requirements, roles & responsibilities, work processes, and success criteria
• Define the project schedule with the customer
• Lead status and planning meetings
• Participate in discovery meetings through project post-mortems
• Prevent customer escalations and should they occur, raise up to leadership and partner to resolve
• Work with various team members (both UKG and customer teams) to resolve project and process issues in a timely manner and document any issues
• Communicate and publish project status to the project team
• Manage project scope to meet project success criteria while maximizing value brought to customers and revenue generated for UKG
• Lead assigned projects to successful completion within appropriate time frame
• Assist with developing new processes and tools that improve the performance and effectiveness of the project management delivery
• Mentor fellow team members in customer engagement, process and technology 

• 2+ years of client facing project management work experience in a Human Capital Management (HCM) or Workforce Management (WFM) professional services organization
• Experience managing high volume client facing professional services projects simultaneously
• Experience with Microsoft Outlook suite and Salesforce

• Local to UKG's Indianapolis, Indiana office
• Smartsheet experience
• Experience in a software/technical implementation environment
• Knowledge and experience with integration work
• Bachelor’s Degree 
• Broad knowledge of HRMS, Payroll, time & labor management, or similar domain 
• Strong experience scheduling, preparing presentations and status reports as well as analytical skills
• Superb written and oral communication skills 
• Strong leadership skills with the ability to work as part of a project team
• Ability to perform multiple tasks ranging from project management to coaching other team members

Where we’re going:
UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!   

Equal Opportunity Employer:    
Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.   

View The EEO Know Your Rights poster and its supplement.      
View the Pay Transparency Nondiscrimination Provision     
UKG participates in E-Verify. View the E-Verify posters here.   

Disability Accommodation: 
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.  

The pay range for this position is $62,300 to $89,550, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG’s comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/careers