Principal Observability and Reliability Tooling Engineer

Company Overview 

With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.  

At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. 

Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you.   

About the Team:

We are seeking aPrincipal Observability and Reliability Tooling Engineer to lead cost-effective observability initiatives and drive the adoption of OpenTelemetry (OTel) across our engineering teams. In this role, you will play a crucial part in enhancing our observability framework, ensuring robust monitoring and alerting practices that leverage the pillars of observability: metrics, logs, traces, real user monitoring, and synthetics. This is an opportunity to design and implement comprehensive observability strategies at the enterprise level while creating self-service capabilities for our teams.

About the Role:

Key Responsibilities:
Develop and implement best-in-class observability strategies that align with UKG's business objectives while staying current with industry trends and best practices.
Design and maintain secure, scalable, and highly available platforms for metrics, logging, tracing, real user monitoring, and synthetic monitoring.
Lead the organization's adoption of OpenTelemetry, focusing on instrumentation and best practices.
Collaborate with cross-functional teams to gather requirements and ensure observability is integrated into the development lifecycle with an emphasis on quality and governance.
Research, analyze, and recommend technical solutions to address complex observability challenges and improve system performance.
Build and enhance self-service capabilities for monitoring, alerting, and self-healing frameworks to empower engineering teams.
Implement and manage observability infrastructure and configurations as code (IaC) using Terraform and Ansible.
Troubleshoot and resolve issues related to observability pipelines and platforms.
Create and maintain comprehensive documentation for observability practices and tools.
Mentor and guide teams on observability principles and best practices.

About You:

Basic Requirements:
Bachelor's degree in Engineering, a related technical discipline, or equivalent work experience.
At least 8 years of hands-on experience in Observability, with a minimum of 4 years dedicated to developing comprehensive observability strategies and leading their practical implementation.
At least 5 years of experience with Observability platforms such as Grafana, Splunk, PagerDuty, Datadog, and SolarWinds.
Strong expertise in the adoption and implementation of OpenTelemetry.
Experience in creating automation scripts and tools, including Terraform and Ansible for infrastructure management and configuration as code, along with familiarity using GitHub for version control.
Experience with public cloud providers, preferably Google Cloud.
Excellent problem-solving skills and the ability to thrive in a fast-paced environment.
Strong communication and collaboration skills to work effectively with cross-functional teams.

Where we’re going 

UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!   

Equal Opportunity Employer    

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.      

View The EEO Know Your Rights poster and its supplement.      

View the Pay Transparency Nondiscrimination Provision     

UKG participates in E-Verify. View the E-Verify posters here.   

Disability Accommodation 

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.  

The pay range for this position is $142,100 to $204,200, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG’s comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/careers