Manager, Tax Research

Company Overview 

With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.  

At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. 

Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you.   

We are currently seeking a customer focused, highly energetic, and experienced leader to join our Payment Services Team as a Tax Research Manager. This role will have overall responsibility for leading and managing the production activities within the Tax Research team.  This position is responsible for managing the people, processes and technology required to successfully complete the required production obligations timely and accurately.  This position will be responsible for sponsoring technology initiatives to improve the operational performance of the team, the customer’s experience, and the productivity of the team.  Actively participate in the resolution of day-to-day issues that arise, including problems with customers, third parties, internal teams and our internal systems as needed. 

**This is a hybrid role. The employee will be expected to work 3 days/week onsite at a US based UKG office**

Job Responsibilities:

• Effectively manage a team of 10-15 members
• Ensure that all daily production requirements are completed ensuring the SLAs are met
• Support Managers and Leadership with automation and transformation projects supported by business
• Coach/mentor/guide the team
• Communicate potential service issue or business issue to Leadership and draft/propose correction and mitigation plan
• Foster relationships with internal stakeholders by establishing and maintaining exceptional business relationships and working collaboratively
• Problem solving, time management and priority setting skills
• Generate operational metrics to communicate and manage the performance of the production team
• Engage in hiring 
• Implement quality control measures effectively 
• Demonstrate UKG core values 

Basic Qualifications:

• 8-10 years of total work experience 
• At least 5 years experience in US Payroll or HCM

Preferred Qualifications/Skills:

• Experience leading a direct team
• Bachelor’s degree in business, Accounting, Computer Science or a related field or equivalent work experience will be considered 
• Working knowledge of UltiPro is a plus
• Must be proficient in Microsoft Office (Excel, Word, and PowerPoint)
• Industry level payroll certification will be a benefit
• Excellent written and verbal communication skills
• Conflict resolution
• Excellent customer service skills
• Ability to handle multiple tasks under stringent timelines
• Highly motivated and team oriented

Where we’re going 

UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!   

Equal Opportunity Employer    

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.      

View The EEO Know Your Rights poster and its supplement.      

View the Pay Transparency Nondiscrimination Provision     

UKG participates in E-Verify. View the E-Verify posters here.   

Disability Accommodation 

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.  

The pay range for this position is $88,700 to $110,000, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG’s comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/careers