Lead Solution Engineer – Data Analytics

Company Overview 

With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.  

At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. 

Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you.   

Join a lean, fast-paced enterprise data & analytics team at the center of advancing our company’s data-driven culture. As a Solution Engineer for Data & Analytics, you’ll bring your business acumen, sharp analytical skills and strong technical expertise to design, develop and deliver enterprise-wide data solutions and insights that enables exceptional customer experience, exceptional employee experience and continued profitable growth.

As a Lead Solution Engineer for Data & Analytics, you will be accountable not only for the end-to-end design and delivery of complex data solutions ensuring their quality, reliability, and performance but also for mentoring peers and ensuring there’s alignment with strategic goals. This role requires strong collaboration cross-functionally with business stakeholders (Sales, Marketing, Relationship Management, Finance, Services, HR and Legal), Solution Managers, Data Scientists, Software Engineers and other team members to drive impactful results and accelerate our company’s growth.

The right individual will put our customers first, elevate their peers, be curious, open-minded, resourceful, collaborative, proactive, a critical analytical thinker, and be relentless in pursuit of desired outcomes.

Responsibilities:
Business Understanding: Deeply understand our business, systems, and data to develop solutions that solve complex business problems, meet stakeholder needs and accelerate their path to value.
Stakeholder Relationships and Management: Build strong relationships with senior stakeholders to understand their business objectives and pain points fostering collaborative partnerships across the business. Provide clear communication to team members and business stakeholders related to requirements, issues, and solution delivery. Own and lead UAT sessions as well as business demos of new features and stories.
Solution Development: Own the end-to-end technical design and development of scalable, reliable, and maintainable data & analytic solutions such as reports, metrics, scorecards, dashboards, KPIs, and self-service datasets that are widely adopted and drive action across the business.
User Story Development: Transform business requirements into detailed functional requirements and document user stories following best practices. This includes writing clear acceptance criteria and definition of done for each story.
Agile Practices: Work collaboratively as part of a scrum team and use Agile methodology to build and deliver solutions, ensuring efficient and effective development cycles.
Collaboration: Collaborate with Business Stakeholders, Software Engineers, Data Scientists, Architects, Technical Project Managers, Enablement, and other Solution Engineers to execute various strategic programs.
Mentorship: Provide technical mentorship and guidance to junior solution engineers, fostering a culture of learning and growth mindset. Provide input to business stakeholders on potential improvements to help transform UKG's business operations.
Documentation and Knowledge Sharing: Lead efforts to document features, enhancements, and fixes thoroughly, contributing to training materials and knowledge transfer across teams. Promote proper interpretation of data and analytics results to educate and support self-service business intelligence.
Quality Assurance and Testing: Build testable analytic solutions, oversee the definition and execution of test cases, provide solution demonstrations, and lead user testing sessions and black box testing, when applicable, that result in user acceptance as well as black box testing.
Opportunity Identification: Identify strategic opportunities and communicate recommendations to senior leaders that can improve feature adoption, increase revenue, decrease costs, and/or mitigate risks across the business.
Innovation: Be a thought leader and stay current with emerging technologies (ex. Generative AI) and industry trends, championing their adoption to drive innovation and productivity enhancements within Digital and across the business.
Success Metrics: Lead the creation of success metrics and measurement processes to track benefits on project work.

Required Qualifications:
Experience: 8+ years of data analytics work experience.
Business Acumen: Strong business acumen with 5+ years of business experience in a large corporate environment.
Leadership: Proven experience leading teams and managing large-scale projects.
Technical Skills: Advanced SQL skills with 3+ years of experience in SQL and Relational Database systems; ability to write queries against large data warehouses (such as Google BigQuery, Microsoft Azure, Oracle) and understand efficient aggregation and display principles.
BI Proficiency: Advanced proficiency with BI platforms (Power BI, Tableau, etc.) with 3+ years of report building and analysis.
Analytical Skills: Proven analytical and problem-solving skills; process-oriented and metrics-driven.
Data Visualization: Advanced knowledge of data visualization techniques.
Communication: Excellent verbal and written communication skills with the ability to interact professionally with a diverse group of executives, managers, and subject matter experts.
Teamwork: Works effectively within a team, under pressure and tight deadlines, while being well-organized.
Adaptability: Flexible and adaptive to change, open-minded, curious, resourceful, and has a positive attitude.

Preferred Qualifications:
Business Analysis: Extensive experience in business analysis, including leading complex business requirements gathering and translating them into technical solutions.
Cloud Technologies: Experience with Cloud technologies (Azure and Google Cloud).
Enterprise Applications: Strong understanding of various enterprise applications (e.g., ERP, CRM, HRIS) and the ability to leverage these systems effectively to deliver robust data solutions.
Data Product Development: Proven expertise in developing data products for cross-functional teams to self-serve insights.
Software Development: Familiarity with software development practices, including code reviews, testing, and DevOps.

Where we’re going 

UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!   

UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.      

Disability Accommodation  

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com