Lead Site Reliability Engineer

Company Overview 

With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.  

At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. 

Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you. 

Site Reliability Engineers at UKG are critical team members that have a breadth of knowledge encompassing all aspects of service delivery. They develop software solutions to enhance, harden and support our service delivery processes. This can include automated testing, performance analysis, observability, and auto remediation.

Site Reliability Engineers must be passionate about learning and evolving with current technology trends. They strive to innovate and are relentless in pursuing a flawless customer experience. They have an “automate everything” mindset, helping us bring value to our customers by deploying services with incredible speed, consistency, and availability.

In support of our culture, we have adopted a hybrid working model of 3 days per week in the office and the rest of the week from home. The UKG office that this position can be connected to is Noida, India.

Job Responsibilities:
• Engage in and improve the lifecycle of services from conception to EOL, including system design consulting, and capacity planning
• Define and implement standards and best practices related to: System Architecture, Service delivery, metrics and the automation of operational tasks
• Support services, product & engineering teams by providing common tooling and frameworks to deliver increased availability and improved incident response
• Improve system performance, application delivery and efficiency through automation, process refinement, postmortem reviews, and in-depth configuration analysis
• Collaborate closely with engineering professionals within the organization to deliver reliable services
• Increase operational efficiency, effectiveness, and quality of services by treating operational challenges as a software engineering problem (reduce toil)
• Actively participate in incident response, including on-call responsibilities
• Partner with stakeholders to influence and help drive the best possible technical and business outcomes

Basic Qualifications:
• Engineering degree, or a related technical discipline, or equivalent work experience
• Experience coding in higher-level languages (e.g., Python, JavaScript, C++, or Java)
• Demonstrated understanding of best practices in metric generation and collection, log aggregation pipelines, time-series databases, and distributed tracing
• Demonstrable fundamentals in 2 of the following: Computer Science, Cloud Architecture, Security, or Network Design fundamentals
• Working experience with industry standards like Terraform, Ansible
• 3+ years of hands-on experience working in Engineering or Cloud
• 3+ years of experience with public cloud platforms (e.g. GCP, AWS, Azure)
• Experience working with automation

Preferred Qualifications:
• Experience with distributed system design and architecture
• Experience with containerization technologies
• Experience in configuration and maintenance of applications and/or systems infrastructure for large scale customer facing company
• Experience building and managing CI/CD Pipelines

Where we’re going 

UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!   

UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.      

Disability Accommodation  

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com