Lead Site Reliability Engineer

Company Overview 

With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.  

At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. 

Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you.   

The duties of a Site Reliability Engineer will be to support and maintain various Cloud Infrastructure Technology Tools in our hosted production/DR environments. He/she will be the subject matter expert for specific tool(s) or monitoring solution(s). Will be responsible for testing, verifying and implementing upgrades, patches and implementations. He/She will also partner with the other service and/or service functions to investigate and/or improve monitoring solutions. May mentor one or more tools team members or provide training to other cross functional teams as required. May motivate, develop, and manage performance of individuals and teams while on shift. May be assigned to produces regular and adhoc management reports in a timely manner.

• Proficient in Splunk/ELK, and Datadog.
• Experience with observability tools such as Prometheus/InfluxDB, and Grafana.
• Possesses strong knowledge of at least one scripting language such as Python, Bash, Powershell or any other relevant languages.
• Design, develop, and maintain observability tools and infrastructure.
• Collaborate with other teams to ensure observability best practices are followed.
• Develop and maintain dashboards and alerts for monitoring system health.
• Troubleshoot and resolve issues related to observability tools and infrastructure.

Bachelor’s Degree in information systems or Computer Science or related discipline with relevant experience of 5-8 years

•Proficient in Splunk/ELK, and Datadog.
•Experience with Enterprise Software Implementations for Large Scale Organizations
•Exhibit extensive experience about the new technology trends prevalent in the market like SaaS, Cloud, Hosting Services and Application Management Service
•Monitoring tools like : Grafana, Prometheus, Datadog,
•Experience in deployment of application & infrastructure clusters within a Public Cloud environment utilizing a Cloud Management Platform
•Professional and positive with outstanding customer-facing practices
•“Can-do” attitude, willing to go the extra mile
•Consistently follows-up and follows-through on delegated tasks and actions

Where we’re going 

UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!