IT Software Engineer

Company Overview 

With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.  

At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. 

Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you.   

The UKG Service Management Platform team is seeking a ServiceNow Development support personnel. The ServiceNow Developer will be responsible for the ServiceNow enterprise-wide platform development and administration responsibilities. This includes managing Incidents and tasks assigned to the group and developing code for the business requirements.

• Work hours: 3:00 PM – 00:00 AM IST/ Flexible

Job Responsibilities

• Configuration and Scripting: Configure and script on the ServiceNow platform, including UI policies, business rules, client scripts, and server-side scripting to enhance functionality and user experience.
• Strong Hands-on experience on UI/UX designing.
• Strong experience in designing web components using AngularJS, ReactJS, JavaScript, CSS.
• Service portal - Creating custom widgets, Pages and understanding of existing custom widgets.
• Strong technical knowledge in: Menus, UI/Forms, UI Actions, Content Management, UI page, UI Builder, Web Services, and Jelly.
• Strong knowledge of AngularJS, JavaScript (with Widget customizations).
• Workflow Automation: Create and optimize workflows and orchestration processes within ServiceNow to automate routine tasks and streamline business processes.
• Service Catalog: Develop and maintain the Service Catalog, including the creation of catalog items, variables, and associated workflows to support IT and non-IT service requests.
• Reporting and Dashboards: Create and maintain reports, dashboards, and performance analytics to provide real-time insights into service management and operational efficiency.
• Perform day to day support, administration, and maintenance of the ServiceNow platform
• Manage and prioritize incidents and tasks assigned to the group
• Work directly with users to resolve Incidents and complete tasks within ServiceNow 
• Develop clear and concise technical and process knowledge articles for the team 
• Work with developers on defects found in the platform

The Essentials                                   

• Bachelor’s Degree or equivalent education and work experience 
• 4 - 6 years of ServiceNow Development experience
• ITIL certification is preferred 
• Strong verbal/written communication, problem solving, analytical and independent judgment skills to support an environment driven by customer service and teamwork 

Where we’re going

UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!  

UKG is proud to be an equal-opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.    

Disability Accommodation 

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com