Implementation Project Manager

Responsibilities

• Highly visible role that functions as a critical link between our customers, alliance partners and UJET to oversee the execution and consistent delivery of UJET implementations.
• Execute internal process steps to Initiate new or expansion projects
• Host customer kick-off call leveraging internal collateral for consistent delivery of project initiation. 
• Create long- and/or short-term project plans, including setting targets for milestones for adherence to deliverable deadlines
• Delegate tasks on the project to UJET resources who are best positioned to complete them
• Serve as the primary point of contact when multiple internal resources and 3rd party vendors are assigned to the same project to ensure team actions remain in synergy
• Communicate with customer key stakeholders (executives, governance boards, etc) to ensure project is aligned with their goals
• Adjust schedules and targets on the project as needs change or financing for the project changes
• Update project tracking tool with key dates and customer data points on a regular basis
• Conduct project close-out steps adhering to internal process and quality controls to ensure all deliverables have been successfully completed and project can be fully closed out. 
• Proactively manage customer expectations and oversee customer communications throughout an implementation.
• Work on multiple customer projects simultaneously and successfully deliver projects on time.
• Contribute to the evolution of UJET’s Professional Services through the development and maintenance of service offerings, best practices, and project management methodologies.
• Partner effectively with our Customer Success, Support, Data, Product, and Engineering teams to facilitate the inclusion of the customer’s feature requests within the product.
• Be an advocate for the customer by triaging project issues/roadblocks and driving their resolution.
• Reach a moderate level of proficiency with the UJET platform and keep up to date on contact center best practices, systems, and trends.

Requirements

• Bachelor’s Degree from an accredited college or university, or equivalent work experience.
• 3+ years experience in a project manager role conducting technical deployments for small to mid-size level companies, with preference toward SaaS technologies
• PMP certification preferred
• Occasional business travel may be involved
• Excellent communication skills – written, verbal, presentation and interpersonal
• Collaborative team player
• Familiarity with industry CRMs preferred, such as Salesforce, Kustomer, Zendesk, MS Dynamics, and Hubspot
• Moderate experience utilizing Project Management tools/software.
• Technical writing and PowerPoint/Google Slides  experience a plus

  Annual US Hiring Range: $110,000 - 120,000 + variable

  *A candidate’s actual placement within this range will depend on geographic location, work experience, education, and/or skill level.