Ceannasaí Anailíseacha ICC /ICC Analytics Lead

Location: Dublin 1, Ireland

Is sinne Uisce Éireann. Gach lá, bímid freagrach as seirbhísí uisce atá slán, sábháilte agus inbhuanaithe a sholáthar do mhuintir na hÉireann. Mar fhóntas uisce rialáilte náisiúnta na hÉireann, is í ár bhfís go mbeidh Éire inbhuanaithe ann ina bhfuil meas ar uisce agus ina bhfuil sé cosanta, don domhan agus do na saolta uile a gcothaítear leis.

Is é an cuspóir atá ag Uisce Éireann ná a bheith inchurtha leis an dúshlán a bhaineann le seirbhísí bunathraitheacha uisce a sholáthar chun go mbeidh rath ar phobail. Ciallaíonn sé sin go bhfuilimid bródúil as an bhfreagracht a ghlacadh as ár soláthar uisce a chosaint agus córas sábháilte uisce a chur ar aghaidh chuig daonra atá ag fás go tapa agus fás sóisialta agus eacnamaíoch na hÉireann a chumhachtú.

Táimid paiseanta faoi chumhacht a thabhairt dár ndaoine, iad a chumasú tionchar dearfach a bheith acu ar phobail ar fud na hÉireann. Tá comhfhís agus comhchuspóir mar threoir againn, agus cloímid le luachanna a shainíonn cé sinne agus a mhúnlaíonn an chaoi a n-oibrímid, áit a bhfreastalaímid ar chustaiméirí agus ar phobail, a n-oibrímid níos fearr le chéile, a ndéanaimid an rud ceart, a mbíonn uaillmhianta againn, agus a gcoinnímid a chéile slán. Is trínár n-iompar a shainítear an chaoi a ndéanaimid caidreamh agus cumarsáid le chéile, agus a mbíonn rath orainn le chéile. Baineann na luachanna agus an t-iompar seo le gach duine againn, thar gach ról, suíomh, agus leibhéal.

Is é an sprioc atá againn daoine oilte agus cumasacha ó chúlraí éagsúla a mhealladh agus a fhorbairt, agus tabharfaidh na daoine sin raon dinimiciúil saineolais agus léargas chuig ár gcuid oibre. Agus lucht saothair láidir luachbhunaithe ag Uisce Éireann, cinntítear gur féidir linn seirbhísí uisce na hÉireann a chur chun cinn agus freastal ar riachtanais na bpobal a bhfreastalaímid orthu, agus gur féidir linn leanúint ar aghaidh leis an obair sin do na glúnta atá le teacht.

 

An Ról:

 

Is bunchloch í an fheidhm Oibríochtaí Sócmhainní maidir le seachadadh seirbhíse do chustaiméirí, an comhshaol a chosaint agus na caighdeáin rialála a chomhlíonadh chomh maith le formhór an chaiteachais oibriúcháin a bhainistiú. Tá freagracht ar réimse feidhme na nOibríochtaí Sócmhainní as straitéis oibríochta agus cothabhála, beartais, pleanáil agus nósanna imeachta oibríochta caighdeánacha le haghaidh oibríochtaí Uisce agus Fuíolluisce go náisiúnta agus go réigiúnach, rud a chinntíonn go gcuirtear luach ar airgead agus seirbhís do chustaiméirí ar fáil. 

Is tríd Rialú Oibríochtúil, a thugann Uisce Éireann daoine, próisis, teicneolaíocht agus sonraí le chéile chun seirbhísí uisce agus fuíolluisce a bhainistiú ar bhealach níos cliste agus níos comhordaithe. Tugann sé léargas aonair, aontaithe don eagraíocht ar a bhfuil ag tarlú ar fud an líonra ionas gur féidir cinntí a dhéanamh go gasta, agus gur féidir fadhbanna a réiteach sula n-éireoidh siad níos measa. 

Laistigh de sin, soláthraíonn an Ionad Rialaithe Chliste (ICC) monatóireacht bheo agus freagairt teagmhais láraithe, rud a chinntíonn go sainaithnítear fadhbanna go gasta agus go ndéileáiltear leo go comhsheasmhach ar fud na tíre. De réir mar a aibíonn ár gcórais agus mar a fheabhsaítear an cháilíocht sonraí, táimid ag ullmhú anois chun aistriú ón tsamhail Ionad Náisiúnta Bainistíochta Oibríochtaí NOMC i dtreo Ionad Rialaithe Chliste (ICC). Tógfaidh an ICC ar bhoinn an NOMC trí anailísíocht fheabhsaithe, uirlisí tuarthacha agus maoirseacht náisiúnta níos doimhne a chur leis, rud a chuideoidh linn aistriú ó fhreagairt d’fhadhbanna go dtí fadhbanna a réamh-mheas. Tá an teacht chun cinn sin ina chéim spreagúil maidir leis an dóigh a mbainistímid ár líonra agus iontaofacht na seirbhíse a fheabhsú do chustaiméirí.

Is ról anailíseach sinsearach é Ceannasaí Anailíseacha ICC laistigh den ICC, ag soláthar ardfhaisnéise, réamhaisnéise agus léargas oibríochtúil a thacaíonn le cinnteoireacht náisiúnta ‑ ar fud Oibríochtaí Sócmhainní agus an Ionad Rialaithe Chliste (ICC) atá ag forbairt. 

Tá an ról seo lárnach san aistriú ón NOMC atá ann faoi láthair go dtí an Ionad Rialaithe Chliste (ICC), lena soláthraítear struchtúir shoiléire, faisnéise agus tuairiscithe atá mar bhonn agus mar thaca le bainistíocht seirbhíse náisiúnta 24/7.

Tuairiscíonn Ceannasaí Anailíseacha ICC do Bhainisteoir Oibríochtaí ICC.

Príomhdhualgais agus Freagrachtaí:

 

1. Ard Léargais Oibriúcháin agus Anailísíocht 

• Forbairt samhlacha anailíseacha ardluacha, táscairí riosca agus léargais iompraíochta a threorú chun tacú le hoibríochtaí tuarthacha.

• Ardchláir agus uirlisí faisnéise a thógáil lena bhfeabhsaítear feasacht staide ICC

• Anailís a dhéanamh ar theiliméadracht, aláraim, tacair sonraí hiodrálacha agus oibríochtúla chun rioscaí náisiúnta atá ag teacht chun cinn, leochaileachtaí córais agus patrúin fhadtéarmacha a aithint.

• Tacaíocht léargas straitéiseach a sholáthar do Bhainisteoirí Dualgais le linn imeachtaí oibríochtúla, teagmhais nó géaruithe náisiúnta suntasacha.

2. Tuairisciú Straitéiseach agus Faisnéis Feidhmíochta

• Sraitheanna tuairiscithe ar leibhéal náisiúnta a bhainistiú agus a fheabhsú go leanúnach ar fud aláraim, feidhmíocht achmhainní, riosca agus iompraíochtaí oibríochtúla.

• Pacáistí léargas ardchaighdeáin a chruthú do cheannaireacht shinsearach, d’fhóraim ilfheidhmiúla agus do sheisiúin pleanála straitéisí.

• Cáilíocht na sonraí a bhailíochtú agus a cheistiú, tuairisciú náisiúnta comhsheasmhach cruinn a chinntiú i gcomhréir le caighdeáin an leibhéil óir.

• Príomhfhorbairt tuarascálacha tuarthacha, táscairí réamhrabhaidh agus méadrachtaí aibíochta córais.

3. Saintacaíocht Oibríochtúil agus Comhoibriú

• Gníomhú mar chomhpháirtí anailíseach sinsearach do Bhainisteoirí Dualgais, ag soláthar moltaí ateangaireachta, bailíochtaithe agus oibríochtúla.

• Oibriú go dlúth le hoibríochtaí réigiúnacha, Teiliméadracht, ICA, SCADA, Countywide agus foirne TF/OT chun ailíniú idir léargais agus réaltacht ar an láthair a chinntiú

• Bainistigh asbhaint agus anailís mhear sonraí le linn teagmhais thromchúiseacha, agus comhordú á dhéanamh ar ghníomhaíochtaí léargais ar fud na bhfoirne.

• Meantóireacht agus treoir theicniúil a sholáthar d’Anailísithe Anailísíochta Grád E.

4. Feabhsú Leanúnach, Aibíocht an Chórais agus Cumasú ICC

• Deiseanna feabhsaithe a aithint maidir le tuairisciú, cumraíocht comharthaí, caighdeáin aláraim agus córais sonraí fholuiteacha.

• Príomhshruthanna oibre anailíseacha a thacaíonn le haistriú ICC, lena n-áirítear caighdeánú, conairí géaraithe, creataí faisnéise agus forbairt aibíochta.

• Rannchuidiú le hathbhreithnithe iartheagmhais agus le timthriallta foghlama náisiúnta, lena chinntiú go n-eascraíonn feabhsuithe oibríochtúla agus teicniúla as léargais.

• Feabhsuithe cáilíochta sonraí a chur chun cinn ar fud ICC agus feidhmeanna níos leithne.

Dualgais agus Freagrachtaí Ginearálta

Scileanna Teicniúla agus Anailíseacha

• Saineolas láidir a léiriú maidir le teiliméadracht, SCADA, iompar aláraim agus próisis oibríochtúla.

• Cuir ardteicnící agus arduirlisí anailíseacha i bhfeidhm (Power BI, SQL, Python/R inmhianaithe) chun léargais ardtionchair a ghiniúint.

• Samhlacha anailíseacha tuarthacha a thógáil, a thástáil agus a fheabhsú.

Cumarsáid agus Rannpháirtíocht

• Léargais chasta a chur in iúl go soiléir do Bhainisteoirí Dualgais, do pháirtithe leasmhara sinsearacha agus d’fhoirne oibríochtúla.

• Tionchar a imirt ar chinnteoirí trí fhaisnéis inghníomhaithe a chur i láthair i bhformáid ghonta inrochtana.

• Tacú le ceardlanna ilfheidhmiúla, faisnéisithe teagmhais agus seisiúin oiliúna.

Sláinte, Sábháilteacht agus an Comhshaol

• A chinntiú go dtacaíonn gach aschur anailíseach le cinnteoireacht oibríochtúil shábháilte agus le feasacht ar rioscaí.

• Cultúr sábháilteachta Uisce Éireann a chur chun cinn trí léargas réamhghníomhach

Dualgais Eile

• Tacú le rialú oibríochtúil, bainistíocht oibre agus gníomhaíochtaí bainistíochta sócmhainní de réir mar is gá.

• Dualgais réasúnacha bhreise a dhéanamh chun tacú leis an éabhlóid ó NOMC go ICC

• Dualgais agus freagrachtaí a chur i gcrích i gcomhréir le beartais, caighdeáin, próisis agus rialuithe Slándála Faisnéise Uisce Éireann chun rúndacht, sláine agus infhaighteacht faisnéise gnó de chuid Uisce Éireann a chosaint, agus seirbhísí ríthábhachtacha a chur i gcrích, i gcomhréir le Treoir NIS (Slándáil Líonra agus Faisnéise) agus le rialachán cibearshlándála ábhartha eile ar bith.

Eolas, Scileanna agus Taithí:

 

• Cáilíocht tríú leibhéal in Innealtóireacht, Eolaíocht, Anailísíocht Sonraí nó a comhionann.

• Taithí 5+ bliain i ról teicniúil, oibríochtúil nó sonraíbhunaithe, go hidéalach laistigh d’uisce, d’fhóntais nó de bhonneagar criticiúil.

• Déanaimid seachadadh do chustaiméirí agus do phobail - taithí láidir le teiliméadracht, SCADA nó ardáin monatóireachta oibriúcháin.

• Ardchumas anailíseach le taithí chruthaithe a ghineann léargais oibríochtúla ardluacha.

• Déanaimid an rud ceart - cáilíocht sonraí láidir, feasacht staide agus scileanna tacaíochta cinntí.

• Oibrímid níos fearr le chéile - tá cumas léirithe againn oibriú i gcomhar le foirne teicniúla agus oibríochtúla.

• Tá sé inmhianaithe taithí a bheith agat ag treorú nó ag meantóireacht daoine eile

• Ardfheasacht staide agus breithiúnas anailíseach

• Cumarsáid den scoth agus tionchar ar pháirtithe leasmhara

• Aird mhór ar mhionsonraí agus ar shláine sonraí

• An cumas tosaíocht a thabhairt faoi bhrú ama

• Cumas láidir réitigh fadhbanna agus smaointeoireachta criticiúla

• Inoiriúnaitheacht laistigh de thimpeallacht dhinimiciúil 24/7

• Feasacht custaiméirí agus seirbhíse poiblí.

 

We are Uisce Éireann. Every day, we are responsible for the delivery of secure, safe, and sustainable water services for the people of Ireland. As Ireland’s national regulated water utility, our vision is a sustainable Ireland where water is respected and protected, for the planet and all the lives it supports.

Our purpose at Uisce Éireann is to rise to the challenge of delivering transformative water services that enable communities to thrive. That means we are proud to take on the responsibility of protecting our water supply and passing on a safe and secure water system to a rapidly growing population and empowering Ireland’s social and economic growth.

We are passionate about empowering our people, enabling them to make a positive impact on communities across Ireland. We are guided by a shared vision and purpose, grounded in values that define who we are and shape how we work, where we deliver for customers and communities, we work better together, we do the right thing, we aim high, and we keep each other safe. Our behaviours define how we interact, communicate, and succeed together. These values and behaviours apply to each one of us, across every role, location, and level.

Our goal is to attract and develop skilled and talented people from diverse backgrounds, who bring a dynamic range of expertise and insights to our work. With a strong, values-driven workforce, we ensure Uisce Éireann can continue advancing Ireland’s water services and meeting the needs of the communities we serve for generations to come.

The Role:

 

The Asset Operations function forms the cornerstone of service delivery to customers, protecting the environment and meeting regulatory standards as well as managing the majority of operational expenditure. The Asset Operations function has responsibility for operational and maintenance strategy, policies, planning and standard operating procedures for Water and Wastewater operations both nationally and regionally, ensuring that value for money and customer service is delivered. 

Operational Control, is the way Uisce Éireann brings together people, processes, technology and data to manage water and wastewater services in a smarter and more coordinated way. It gives the organisation a single, unified view of what is happening across the network so decisions can be made faster, and problems can be solved before they escalate. 

Within this, the Intelligent Control Centre (ICC) provides live, centralised monitoring and incident response, making sure issues are spotted quickly and dealt with consistently across the country. As our systems mature and data quality improves, we are now preparing to move from the National Operations Management Centre (NOMC) model toward an Intelligent Control Centre (ICC). The ICC will build on the NOMC’s foundations by adding enhanced analytics, predictive tools and deeper national oversight, helping us shift from reacting to issues to anticipating them. This evolution is an exciting step forward in how we manage our network and improve service reliability for customers.

The ICC Analytics Lead is a senior analytical role within the ICC, providing advanced intelligence, forecasting and operational insight that supports national decision‑making across Asset Operations and the developing Intelligent Control Centre (ICC). 

This role is central to the transition from the current NOMC to the Intelligent Control Centre (ICC), providing clarity, intelligence and reporting structures that underpin 24/7 national service management.

The ICC Analytics Lead reports to the ICC Operations Manager.

 

Main Duties and Responsibilities:

 

1. Advanced Operational Insights and Analytics

• Lead development of high‑value analytical models, risk indicators and behavioural insights to support predictive operations.

• Build advanced dashboards and intelligence tools that enhance ICC situational awareness.

• Analyse telemetry, alarm, hydraulic and operational datasets to identify emerging national risks, system vulnerabilities and long‑term patterns.

• Provide strategic insight support to Duty Managers during significant operational events, incidents or national escalations.

2. Strategic Reporting and Performance Intelligence

• Own and continuously improve national‑level reporting suites across alarms, asset performance, risk, and operational behaviours.

• Produce high‑quality insight packs for senior leadership, cross‑functional forums and strategic planning sessions.

• Validate and challenge data quality, ensuring consistent, accurate national reporting in line with Gold level standards.

• Lead development of predictive reports, early‑warning indicators and system maturity metrics.

3. Specialist Operational Support and Collaboration

• Act as senior analytical partner to Duty Managers, providing interpretation, validation and operational recommendations.

• Work closely with regional operations, Telemetry, ICA, SCADA, Countywide and IT/OT teams to ensure alignment between insights and reality on the ground.

• Lead rapid data extraction and analysis during serious incidents, coordinating insight activities across teams.

• Provide mentoring and technical guidance to Grade E Analytics Analysts.

4. Continuous Improvement, System Maturity and ICC Enablement

• Identify improvement opportunities in reporting, signal configuration, alarm standards and underlying data systems.

• Lead analytical workstreams supporting the ICC transition, including standardisation, escalation pathways, intelligence frameworks and maturity development.

• Contribute to post‑incident reviews and national learning cycles, ensuring insights translate into operational and technical improvements.

• Champion data quality improvements across ICC and wider functions.

General Duties and Responsibilities

 

Technical & Analytical Skills

• Demonstrate strong expertise in telemetry, SCADA, alarm behaviour and operational processes.

• Apply advanced analytical techniques and tools (Power BI, SQL, Python/R desirable) to generate high‑impact insights.

• Build, test and improve predictive analytical models.

Communication and Engagement

• Communicate complex insights clearly to Duty Managers, senior stakeholders and operational teams.

• Influence decision‑makers by presenting actionable intelligence in a concise and accessible format.

• Support cross‑functional workshops, incident debriefs and training sessions.

Health, Safety and Environment

• Ensure all analytical outputs support safe operational decision‑making and risk awareness.

• Promote Uisce Éireann’s safety culture through proactive insight.

Other Duties

• Support operational control, work management and asset management activities as required.

• Undertake additional reasonable duties to support the evolution from NOMC to ICC

• Conducts duties and responsibilities in accordance with Uisce Éireann’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of UÉ business information, and delivery of critical services, in accordance with the NIS Directive and any other relevant cybersecurity regulation.

Knowledge, Skills and Experience:

 

• Third‑level qualification in Engineering, Science, Data Analytics or equivalent.

• 5+ years’ experience in a technical, operational or data‑driven role, ideally within water, utilities or critical infrastructure.

• We deliver for customer and communities - strong experience with telemetry, SCADA or operational monitoring platforms.

• Advanced analytical capability with proven experience generating high‑value operational insights.

• We do the right thing - strong data quality, situational awareness and decision‑support skills.

• We work better together - demonstrated ability to work collaboratively with technical and operational teams.

• Experience leading or mentoring others is desirable.

• Advanced situational awareness and analytical judgement

• Excellent communication and stakeholder influence

• High attention to detail and data integrity

• Ability to prioritise under time pressure

• Strong problem‑solving and critical‑thinking capability

• Adaptability within a dynamic 24/7 environment

• Customer and public‑service awareness

 

The closing date for receipt of applications for this vacancy is 21/09/2026.

Please note that applications submitted after this closing date will not be accepted.

 

* Successful external candidates will be offered a salary within the advertised range based on an assessment of their relevant skills, qualifications, experience and readiness to undertake the responsibilities of the role.

Internal candidates will be considered in line with the application of Uisce Éireann's Pay Model and associated pay policies.

The salary range is designed to recognise that successful candidates may join the organisation at different stages in their career, while also providing scope for future salary progression as capability and experience develop.

 

Uisce Éireann is an equal opportunities employer.

 

We are committed to providing a diverse and inclusive place of work and have a robust strategy and framework called ibelong to enable this. We are an equal opportunity employer and through our recruitment process we welcome and encourage applications from interested and suitably qualified individuals regardless of gender, age, racial or ethnic origin, membership of the traveller community, religion or beliefs, family or civil status, sexual orientation/gender identity or disability.

The ICC Analytics Lead is a senior analytical role within the ICC, providing advanced intelligence, forecasting and operational insight that supports national decision‑making across Asset Operations and the developing Intelligent Control Centre (ICC). This role is central to the transition from the current NOMC to the Intelligent Control Centre (ICC), providing clarity, intelligence and reporting structures that underpin 24/7 national service management.