About us
At Udemy, we’re on a mission to transform lives through learning. Through our intelligent skills platform and a global community of instructors, we’ve helped over 70 million learners and 16,000 organizations achieve their goals. Come join us in ensuring everyone, everywhere has access to the skills they need to unlock their potential and create possibilities for themselves and others.
Hybrid work
Udemy is headquartered in San Francisco with global offices in Australia, India, Ireland, Türkiye, and other US locations. Our robust hybrid work model spans San Francisco, Denver, Ankara, Dublin, and Melbourne. This hybrid position requires two days per week in the office at the nearest hub. Learn more about us on our company page.
About your skills
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Leadership and Mentorship: Ability to inspire and develop team members, fostering a collaborative and high-performing team environment.
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Strategic Planning: Proficiency in setting strategic directions to align team efforts with business objectives and drive successful project outcomes.
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Technical Expertise: Strong technical foundation in SaaS integrations, authentication protocols, and modern web application frameworks.
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Communication: Exceptional ability to communicate complex technical ideas to both technical and non-technical stakeholders.
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Problem-Solving: Skilled in identifying challenges and creating effective solutions, enhancing integration processes and customer satisfaction.
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Innovation and Adaptability: Enthusiastic about adopting new technologies and methodologies to improve team performance and customer offerings.
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Relationship Building: Capable of establishing and nurturing internal and external partnerships, aligning diverse teams to common goals.
About this role
As the EMEA Manager of the Sales and Solutions Engineering team based in Dublin/Ireland, you will be responsible for leading a team of Solution Engineers who are pivotal in integrating Udemy Business solutions with enterprise clients across the EMEA region. Your role will involve strategic planning, team development, working directly with the EMEA Sales teams, overseeing technical opportunities/projects, supporting the business in meeting the Revenue growth goals, etc. You will collaborate with cross-functional teams, enhancing our product offerings and ensuring alignment with business goals. Your leadership will guide the team in navigating technical challenges, fostering continuous learning, growing the business and delivering exceptional customer experiences. The ideal candidate has a strong background in SaaS technologies, pre-sales engineering, and team leadership, with excellent communication skills to bridge the gap between technical and business stakeholders.
What you’ll be doing
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Build, lead, mentor, and develop a team of Sales and Solutions Engineers, cultivating a culture of innovation, accountability, and customer centricity.
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Oversee and strategize complex technical projects, ensuring successful integration of Udemy Business with enterprise SaaS applications through APIs, SSO, and other technical solutions.
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Build and maintain relationships with internal stakeholders, aligning engineering efforts with sales, product development, professional services and customer success objectives.
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Work closely with the EMEA Sales Leadership team to execute against the KPIs of the business on a weekly, monthly and quarterly basis.
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Drive the creation of technical documentation, including integration guides and technical resources for diverse audiences.
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Guide and showcase impactful and tailored product demonstrations, showcasing the value and capabilities of our SaaS Solution while also strategically articulating our product roadmap.
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Work closely with Product, Engineering, and Customer Success teams to ensure customer feedback is incorporated into product development.
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Analyze customer trends and feedback to enhance product positioning and pre-sales strategies.
What you’ll have
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Proven experience (5+ years) in a leadership role within a Sales Engineering or Solutions Consulting function, preferably in a SaaS environment.
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Demonstrated ability to lead and inspire technical teams, drive strategic initiatives, and manage complex projects.
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Proven experience of delivering Value to large Enterprise customers
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Proven track record of hiring strong & successful Solution Engineers in a SaaS environment
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Extensive experience of dealing directly with larger Enterprise customers at C-Level
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Deep technical expertise in SaaS integration, particularly with authentication protocols (SAML, OAuth, etc.), APIs, and web application architecture.
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Excellent communication skills, capable of articulating complex technical concepts to various audiences and fostering partnerships with stakeholders.
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Proven experience of strong operational ability delivering in a KPI driven environment
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A strategic mindset with a focus on delivering customer-centric solutions and achieving business outcomes.
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Experience working with CRM tools (Salesforce, HubSpot, etc.) and sales processes.
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A problem-solver with a customer-first mindset and ability to work cross-functionally.
#LI-ST5
We understand that not everyone will match each of the above qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you!
Life at Udemy
We aspire to be as vibrant and dynamic as the communities we serve, as inquisitive as those who use our platform, and as revolutionary as the future we strive to open for everyone. Here are some of the things we love about life at Udemy:
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We’re invested in creating an inclusive environment that welcomes a diverse range of backgrounds and experiences. From creating employee resource groups, ensuring we’re a Fair Pay Workplace, and building a flexible work culture, our belonging, equity, diversity, and inclusion (BEDI) initiatives always put our people first. We want you to be able to bring your authentic self to work because when we all do, we’re better for it.
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Learning is what we do – inside and out. Our Learning & Development team is second to none, helping ensure your journey is one of continuous progression. You’ll also have unlimited access to Udemy courses, monthly UDays (meeting-free professional development days), and a generous annual professional development stipend.
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Our reason to exist is to revolutionize learning – that calls for taking risks and learning from failures. Whether it’s our hackathons (a company-wide effort to envision new possibilities for our product) or sharing our prototypes, we see experimentation as a crucial step on the path to success.
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We’re committed to creating world-class employee experiences and are proud of the recognition of this by Great Place to Work.
Of course, the best thing about being part of Udemy is knowing your work makes a difference for people and organizations around the world. You’ve got the skills; why not use them to help others develop theirs?
At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability.
Our Benefits Start with U
Our benefits start with you and were built to provide you and your family with the protection and care you need, making it easy to access the right coverage when you need it most. Benefits vary by region, and we encourage applicants to review our US Benefits and Ireland Benefits pages to get an understanding of some of the benefits we offer. For details on region-specific benefits, please refer to the information provided during the hiring process.
Information regarding data privacy is available within the Udemy Careers Privacy Notice.
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