Site Reliability Specialist

Location: Montreal, QC, ca

Company Description

Ubisoft is a global leader in gaming with teams across the world creating original and memorable gaming experiences, from Assassin’s Creed, Rainbow Six to Just Dance and more. We believe diverse perspectives help both players and teams thrive. If you’re passionate about innovation and pushing entertainment boundaries, join our journey and help create the unknown!

Job Description

As a Site Reliability Specialist at Ubisoft Montréal, you will join the IT Games and Studios team and help improve the availability, reliability, and performance of critical platforms and services that support game development across Ubisoft.

You’ll collaborate with developers, cloud specialists, and infrastructure teams to build resilient solutions, strengthen observability practices, and support operational excellence across production environments. Through automation, continuous improvement, and reliability-focused initiatives, you’ll help ensure stable and efficient services for teams across the organisation.

What you’ll do

• Collaborate with service teams to define and maintain Service Level Objectives (SLOs) and Service Level Indicators (SLIs)
• Design and implement automation solutions that improve operational efficiency and service reliability
• Document technical solutions and support their integration across internal platforms and services
• Align technical implementations with established quality standards, engineering practices, and IT guidelines
• Partner with development, infrastructure, and platform teams to improve operational consistency and system reliability
• Support observability practices, including monitoring, logging, alerting, and incident management
• Contribute to root cause analysis and continuous improvement initiatives following service incidents
• Optimise deployment workflows and operational processes through automation and infrastructure improvements
• Support the maintenance and evolution of cloud-based environments and services
• Share knowledge and contribute to reliability-focused initiatives across teams

Qualifications

What you bring to the team

• Experience with infrastructure engineering, automation, and DevOps practices
• Knowledge of GitLab and GitLab CI/CD for deployment and automation workflows
• Proficiency with scripting and programming languages such as Python, Bash, and Go
• Experience using Terraform, Infrastructure as Code (IaC) practices, and Kubernetes (K8s) in public cloud environments such as Amazon Web Services (AWS) or Microsoft Azure
• Familiarity with configuration management tools such as Ansible or Chef
• Experience with observability and monitoring platforms such as Prometheus and Grafana
• Interest in AI-assisted engineering tools such as GitHub Copilot, Claude Code, or similar solutions that support development, automation, and operational efficiency
• Ability to collaborate effectively with technical and non-technical partners while supporting problem-solving and continuous improvement initiatives