Description

The Senior Project Manager position handles the largest/most complex enterprise-wide projects to ensure the successful implementation of Tyler software for new and existing accounts. The role is primarily focused on product deployment over application development. In addition, the Senior Project Manager is expected to be a mentor and advisor to less experienced staff and a thought-leader around Tyler project management processes.

Responsibilities

Develop the implementation project plan and officially start projects by conducting kick-off meetings with clients and other staff as needed for the largest/most complex/enterprise-wide projects. Project plans outline the scope, schedule, and budget of the project, as well as each party’s responsibilities and mutual commitment to contribute adequate resources to follow the plan.
Work with the sales team as the contract is signed, becoming familiar with contract requirements, program modifications, and other site-specific background information.
Manage and assume accountability for all aspects of the largest/most complex/enterprise-wide projects related to delivery of client software and services including:
- Acquiring and coordinating necessary resources to meet project needs.
- Planning and tracking all project activity.
- Guiding the client through release planning in support of the overall project schedule.
- Tracking project hours and submitting project progress reports by due dates.
- Monitoring and reviewing revenue recognition and bringing concerns to management as needed.
- Managing scope, time, and cost to meet client commitments.
- Managing communication throughout the team and stakeholders.
- Managing the quality of project team deliverables.
- Managing the project budget.
- Documenting and reporting status and issues.
- Identifying, reporting and managing risks; overcoming project obstacles.
- Acting as a client liaison and representative communicating client feedback to appropriate Tyler representatives; acting to resolve outstanding issues on behalf of client in a timely manner.
Conduct planning sessions with the client’s key functional leaders to create a series of documented management plans that specify the project plan and scope.
Continually find ways to improve processes to ensure an efficient and effective client experience. Implement process improvement initiatives.
Ensure that resources are scheduled and monitor progress to ensure compliance with the project plan, immediately notifying affected parties of any schedule changes.
May be responsible for ensuring assigned clients pay invoices in a timely manner and/or assist Tyler collections in obtaining payment for delinquent/past due accounts.
Use departmental sites/calendars/systems to publish a summary of key dates and issues to all Tyler employees involved in the project, such as development, implementation, support, and other project managers.
Obtain regular feedback from clients regarding project status and quality of service and take immediate corrective action as required.
Anticipate, identify, and resolve roadblocks, such as hardware, software, or networking incompatibilities and unresponsive third party vendors or clients.
Communicate completion of milestones to clients and secure formal acceptance from them.
Upon project completion conduct meetings with clients to ensure a smooth transition of services from implementation to support.
Communicate with the implementation staff and management regularly, ensuring timely delivery of schedules and revenue projections; relaying personnel, client, contract, and departmental issues; seeking assistance as needed with meeting revenue goals; and responding to directives that are issued to meet department goals.
Learn, use, and follow all internal standards for process and project tracking.
Mentor and provide guidance to less experienced staff.
Maintain the project team’s calendar commitments by keeping all project event information current.
May identify add-on sales opportunities and manage contract addendum and purchase orders.
Travel to client site as needed.
Perform other duties as assigned.

Qualifications

Bachelor’s degree or comparable work experience.
Typically, a minimum of four years of experience as an implementation professional (or
equivalent/like experience). Solid and proven project management experience essential.
Experience applying the PMP principles for project management, issue management, resource management, etc. is a significant plus.
Work toward obtaining PMP certification and maintain status after certification.
High level of software life cycle and enterprise software knowledge.
Industry and product knowledge.
Excellent planning, organizational skills and ability to follow-through until process are
completed.
Exceptional customer service skills.
Excellent verbal and written communication skills to articulate technical and non-technical
information to various audiences including management.
Highly proficient using computers and exposure to IT infrastructure components.
Excellent decision making and problem-solving skills.
Excellent analytical ability, particularly in a technical environment.
Highly proficient in Microsoft Word, Excel, and Project.
Demonstrated ability to prioritize and complete multiple tasks in a fast-paced, technical
environment.
Demonstrated ability to maintain a positive, professional attitude.
Excellent negotiation, conflict resolution, and persuasion skills.
Valid driver’s license.
Ability to travel.
Required to undergo and satisfactorily pass a fingerprint background check in accordance with CJIS requirements.

Tyler Technologies

GovTech Information Services Software

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