Senior Project Manager

Description

Responsibilities:

• Work with the sales team as the contract is signed, becoming familiar with contract requirements, program modifications, and other site-specific background information.
• Manage and assume accountabilities for all aspects of the largest/most complex/enterprise-wide
• projects related to delivery of client software and services including:
• Planning and tracking all project activity and acquiring and coordinating necessary resources to meet project needs.
• Guiding the client through release planning in support of the overall project schedule.
• Tracking project hours and submitting project progress reports by due dates.
• Monitoring and reviewing revenue recognition and bringing concerns to management as
• needed.
• Managing scope, time and cost and communications  to meet client commitments.
• Identifying, reporting and managing risks; overcoming project obstacles.
• Acting as a client liaison and representative communicating client feedback to appropriate
• Tyler representatives; acting to resolve outstanding issues on behalf of client in a timely
• manner.
• Conduct planning sessions with the client’s key functional leaders to create a series of
• documented management plans that specify the project plan and scope.
• Anticipate, identify, and resolve roadblocks, such as hardware, software, or networking
• incompatibilities and unresponsive third party vendors or clients.
• May identify add-on sales opportunities and manage contract addendum and purchase orders.
• Travel to client site as needed.
• Perform other duties as assigned.

Qualifications:

• Bachelor’s degree, or comparable work experience.
• Typically a minimum of four years of experience as an implementation professional (or
• equivalent/like experience). Solid and proven project management experience essential.
• Work toward obtaining PMP certification and maintain status after certification.
• High level of software life cycle and enterprise software knowledge.
• Industry and product knowledge.
• Excellent planning, organizational skills and ability to follow-through until process are
• completed.
• Exceptional customer service skills.
• Excellent verbal and written communication skills to articulate technical and non-technical
• information to various audiences including management.
• Highly proficient using computers and exposure to IT infrastructure components.
• Excellent decision making and problem-solving skills.
• Excellent analytical ability, particularly in a technical environment.
• Highly proficient in Microsoft Word, Excel and Project.
• Demonstrated ability to prioritize and complete multiple tasks in a fast paced, technical
• environment.
• Demonstrated ability to maintain a positive, professional attitude.
• Excellent negotiation, conflict resolution, and persuasion skills.