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Tyler Technologies

Cloud Services Analyst

AWS Terraform PowerShell Git Datadog Octopus Deploy Keycloak Jira Confluence SQL Server Microsoft CRM
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Description

Description

The Analyst also provides second-tier support for on-premises and cloud-native internal environments, systems, and escalated client issues, contributing to the stability, reliability, and usability of Tyler’s internal tools and platforms.

Responsibilities

  • Collaborate with Technical Support, Sales, Development, and Implementation teams to validate and promote the stability of new releases.
  • Stay current with Tyler’s evolving technology landscape, including security, deployment, integration, infrastructure, observability, and compatibility.
  • Provide service desk support for internal teams and tools, including ECHO, Tyler Deploy, and client environments.
  • Utilize tools and technologies such as AWS resources, Terraform, PowerShell, GitHub, Datadog, Octopus Deploy, Keycloak, and Atlassian tools (Confluence and Jira).
  • Administer Windows servers and Microsoft SQL databases.
  • Maintain clear, accurate, and up-to-date documentation for internal stakeholders.
  • Participate in an on-call rotation.
  • Pursue ongoing professional development and relevant certifications to enhance technical expertise.
 

Qualifications

 
  • Bachelor’s degree in Computer Science, Information Technology, Engineering, or equivalent practical experience.
  • 1–2 years of professional experience in technical support, IT systems administration, DevOps, or familiarity with Tyler Enterprise ERP products, with demonstrated aptitude for technical analysis and problem-solving.
  • Strong communication skills, with the ability to engage both technical and non-technical audiences.
  • Familiarity with observability platforms and cloud-native technologies (e.g., Datadog, AWS).
  • Familiarity with scripting languages, infrastructure as code, and Git-based source control (e.g., Terraform, PowerShell, GitHub).
  • AWS Cloud Practitioner certification preferred.
  • Knowledge of Agile development methodologies, with experience using tools such as Jira.
  • Experience with ticketing systems, such as Microsoft CRM.

 

Tyler Technologies
Tyler Technologies

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