Description
Responsibilities
- Help plan, track, and manage implementation projects, blending skills from solution architecting, consulting, and project management.
- Perform business analysis tasks, including gathering requirements, identifying pain points, and defining business processes
- Conduct QA and testing for our solutions, catching issues early and ensuring smooth delivery.
- Coordinate project activities, timelines, and deliverables to keep implementations on track
- Support customer training, helping clients understand and adopt our document automation solutions
- Assist in the implementation process, ensuring seamless integration with client systems
- Work closely with clients to ensure they are highly satisfied with the product and the ROIs are met
Qualifications
- Some experience in project coordination, business analysis, or a technical role
- A technically inclined mindset with an interest in AI, RPA, APIs or automation technologies
- SQL knowledge is a plus but not required
- Strong analytical skills and a proactive approach to problem-solving
- A quick learner who thrives in a fast-paced setting and embraces new challenges.
- Excellent communication skills, with the ability to engage with both technical and non-technical stakeholders
- Comfortable working across different time zones to accommodate client schedules
- A passion for learning and delivering impactful solutions
- Experience with process mapping and project management tools (e.g., Jira, Trello, Visio).
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