Applications Support Engineer

Description

Responsibilities:

• Design, build, manage, and maintain automation in support of team and organizational objectives, including:
• Quality: Unit, Smoke, Happy Path, Unhappy Path, Regression, etc.
• Performance: Testing for response times on individual requests as well as high volumes.
• Scalability: Load testing for high volume and growth in data.
• Uptime: Systems stability and availability.
• Error detection: Identifying errors either in the application or from customer activity.
• Security: Ability to be probed/extract data, DDOS, Access Controls, etc.
• Data and System Integrity: Abuse of resources, improperly formatted data.
• Operational efficiency: Automating repetitive or burdensome tasks, e.g., automated reports.
• Design, build, manage, and maintain supporting applications and tools.
• Respond to and handle alerts as assigned.
• Refine and improve tools over time as the environment and needs change.
• Build supporting libraries for the apps to be utilized by the offshore teams.
• Troubleshoot and resolve application issues as reported or identified.
• Identify and guide the team if the issue is due to configuration or data.
• Handle hotfixes for bugs as appropriate or share findings with the offshore team.
• Handle hotfixes for urgent changes as appropriate or share recommendations with the offshore team.
• Coordinate learnings and findings with the team to improve development, deployment, and operations processes.
• Ensure compliance with industry best practices and organizational policies by reviewing findings from security scans for risk and applicability.
• Identify and guide the appropriate resource if the issue is not code-related.
• Handle improvements as appropriate or share recommendations with the
• Support teams by fulfilling ad hoc data retrieval and analysis requests.
• Contribute to the establishment and adherence to standard operating procedures (templates, considerations, etc.).
• Other responsibilities as assigned.

Qualifications:

• Minimum of 3-5 years of experience in application development, application support and/or DevOps.
• Experience with software development and deployment processes.
• Proficiency in scripting and programming languages (e.g., Python, Java, JavaScript).
• Experience with database management and writing SQL
• Experience with cloud platforms, such as OCI, AWS, or Azure.
• Strong troubleshooting and problem-solving skills.
• Ability to analyze complex systems and identify issues.
• Excellent communication skills, both verbal and written.
• Ability to collaborate effectively with cross-functional teams.
• Ability to prioritize and manage multiple tasks effectively.
• Understanding of security best practices and compliance requirements.
• Experience with automation frameworks and tools.
• Willingness to continuously learn and adapt to new technologies and methodologies.
• Ability to work in a fast-paced, dynamic environment.