Principal Solutions Engineer

See yourself at Twilio

Join the team as our next Principal Solutions Engineer, Emerging Technology & Innovation

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

This position is needed to be the founding Solutions Engineer on the Emerging Technology and Innovation (ETI) team to bring a new product to market for Twilio.

Twilio's Emerging Technology and Innovation (ETI) team explores the future of customer engagement by researching and experimenting with artificial intelligence and other cutting edge technology. We dream big, believe in rapid prototyping to test our ideas, work closely and iteratively with customers and developers, and share what we learn with the Twilio community. As we bring a new AI product to market, we are hiring a go-getter solutions engineer directly within the ETI team. This person will be a subject matter expert on our new product, shaping our go-to-market strategy and setting the foundation for the product’s success as it seeks Product-Market Fit (PMF).

We are seeking a Principal Solutions Engineer who will be responsible for qualifying and delivering the technical win with customers for a new product at Twilio, and who will directly shape our go-to-market strategy. They will lead the technical pre-sales relationship, propose technical architectures, demo the product, anticipate concerns, and offer creative solutions. The right candidate is willing to dive deep into and stay up-to-date with the rapidly changing world of AI and LLMs, and help influence our roadmap to deliver value to our customers. They know how to build trust while navigating the rapid evolution of a nascent product. 

We want someone who loves working cross-functionally and establishing connective tissue both internally and externally. You will collaborate closely with internal stakeholders including our amazing teams of generalist sales and solution engineers, technical marketing and developer evangelists, product and engineering teams, and other stakeholders. Your customer insights will directly influence the product roadmap and positioning.

This person should be comfortable engaging a CEO or sketching out an API flow on a whiteboard with our customers’ developers.

The ETI team is a small group of builders and we often wear many hats. We are seeking someone who is excited to envision the future with us and help shape our go-to-market strategy.

Responsibilities

In this role, you’ll:

• Help customers achieve success by leading the technical sale and recommending best-practice solutions for their unique business needs
• Build highly engaging demos while forming strong relationships with perspective and active customers
• Collaborate closely with the ETI Product and Engineering to ensure thorough understanding of customer pain points and identify highest priorities across our early customer base, including internal customers as we test and iterate
• Be a subject matter expert on our new product both internally and externally
• Work with existing customers and prospects to understand their customer engagement vision and the technology gaps that prevent them from realizing it
• Contribute to the overall product vision and go-to-market strategy in a dynamic startup-like setting within Twilio

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 7+ years pre-sales experience selling complex, technical products or 7+ years customer facing experience, especially in delivery or consulting
• Excellent communicator and presenter, able to gain audience confidence
• Hands-on, high-energy, passionate, and creative problem solver with know how to get things done and ability to lead customers to success with early product implementations.
• Good at dealing with ambiguity and clearly synthesizing actionable next steps 
• Ability to build a deep understanding of a customer’s customer engagement needs and guide them to a technical solution
• Previous software development experience in one or more of the following areas:

Desired:

• Experience building with products/services related to APIs, AI or developer tools.
• Previous experience in customer engagement, telecom, or Contact Center is a plus.
• Comfortable with the Twilio and Segment technology stacks and platforms 

Location

This role will be remote but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 20% travel is anticipated to help you connect in-person in a meaningful way. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

*Please note this role is open to candidates outside of Colorado, California, New York,Washington and Washington D.C. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado or Washington D.C.: $123,000- $154,000.
• Based in New York, Washington State, or California (outside of the San Francisco Bay area): $130,000-$163,000.
• Based in the San Francisco Bay area, California: $145,000-$181,000.
• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. 

Applications for this role are intended to be accepted until 10/11/24 but may change based on business needs. 

Applications for this role will be accepted on an ongoing basis.