Field Engineer

Location: Remote

Department: Engineering

Field Engineer

ABOUT THE JOB

Company Intro: TurbineOne is a fast-moving and high-performance startup with a mission to strengthen situational awareness for all Americans serving at our nation’s frontlines - and we are backed by the best DefenseTech venture capitalists. Our Frontline Perception System is an edge-first software platform that allows anyone, even with no technical knowledge, to build and use machine learning models within a comms-contested tactical environment.

Our rapidly growing startup seeks a talented and versatile Field Engineer to join our dynamic team. In this role, you'll be at the forefront of deploying our innovative ML solutions in high-stakes environments, working directly with national security customers to ensure seamless integration and optimal performance of our systems. As a crucial link between our development team and end-users, you'll have the opportunity to significantly impact national security operations while pushing the boundaries of ML technology. We want to hear from you if you thrive in fast-paced, challenging environments and are excited about the intersection of advanced technology and critical missions.

Job Title: Field Engineer

• Reporting to: Engineering Operations Manager
• Location: Geographically flexible for home-office with frequent travel required

Primary Responsibilities:

• Be willing and able to travel up to 50% of the year.
• Understand customer needs and requirements, providing tailored integration solutions using the Frontline Perception System (FPS).
• Identify and define integration processes for integrating FPS with existing and emergent systems.
• Write Software Scripts to enable system integrations and workarounds.
• Collaborate closely with engineering, product, and customer success teams to deliver robust integration solutions.
• Conduct on-site assessments and evaluations to understand customer infrastructure and recommend optimal integration strategies.
• Develop detailed integration plans, timelines, and documentation to guide the implementation process.
• Provide hands-on technical support and training to customers during the integration and deployment phases.
• Continuously gather feedback from customers to iterate and improve integration processes and FPS capabilities.
• Ensure successful field deployments by troubleshooting and resolving integration issues promptly.

On a Typical Day You Would:

• Provision and configure FPS deployments for each engagement you are assigned to.
• Meet with customers to gather and understand their specific integration needs and constraints.
• Design and document a tailored integration process for the customer’s existing or emergent systems.
• Write a js or python script to route data generated in FPS to a client system via api subscription.
• Deploy and configure FPS on-site, ensuring seamless integration with the customer’s infrastructure.
• Provide technical training and support to customer teams, ensuring they are confident in using FPS.
• Collaborate with internal teams to refine and improve FPS based on field experiences and customer feedback.
• Troubleshoot and resolve any technical issues that arise during integration and deployment.

Desired Experience and Attributes:

• High standard of ethics, grit, integrity, and moral character.
• 5+ years of work experience in system integration, preferably within defense or related industries.
• Strong understanding of machine learning concepts and their practical applications.
• Good understanding of networking concepts, LAN vs WAN, ssh, ip, DHCP etc.
• Proven experience in integrating complex software systems with existing infrastructure.
• Excellent problem-solving skills and ability to think critically in high-pressure environments.
• Strong communication skills, with the ability to explain technical concepts to non-technical stakeholders.
• Willingness to travel frequently and work on-site with customers as needed.
• A college degree in Computer Science, Engineering, or related field is preferred.

Startup Culture Expectations:

• We’re a small, fully remote team, and everything is our responsibility.
• Our team thrives on autonomy, trust, and solid communication.
• Everyone on the Team needs to be very comfortable with constant change, moving fast, sharing failures, embracing grit, and building things themselves.

Eligibility:

• Must be eligible to obtain a clearance with the U.S. government.

For internal use during the hiring process:

Desired Skills:

• Experience in engineering complex production systems.
• Proven track record in system integration and deployment.
• Experience working in resource-constrained environments.
• Strong technical documentation and communication skills.

Desired Attributes:

• Strong interest in understanding and solving customer problems.
• Demonstrable self-starter with a proactive approach to problem-solving.
• A huge amount of inquisitiveness and interest in how systems work and a willingness to jump in anywhere and spend time debugging.

Culture Fit:

• Humility around the problem space and the problem set.
• Inquisitiveness and interest in meeting customer needs.
• Comfortability with a fully-remote position and frequent travel requirements.