Responsibilities:
- Provide technical support to worldwide customers and partners using all methods of communication.
- Troubleshoot to full resolution of issues within the Tufin suite and OS
- Maintain individual ticket queue and responsible for all communication with customer, including being the liaison between customer and internal resources.
- Support the deployment, implementation, and integration of Tufin products within customers’ infrastructure
- Help to create and improve documentation of best practices in maintaining Tufin solutions
- Participate in mentoring of other support engineers on your team
- Develop a deep understanding of the customers’ technical environment
Software leveraged by Tufin include: Kubernetes, CentOS/Red Hat Enterprise Linux, Apache HTTP Server, Apache Tomcat, PostgreSQL, ActiveMQ, Python, Expect
Location: Fairlawn, OH / Boston, MA / West Coast
- 5+ years implementation/operations experience of Linux servers, virtualization
- Previous customer/end user facing experience as a technical lead
- Strong understanding of networks, protocols and internet technologies (Routing, NAT, Advanced TCP/IP, Syslog, NTP, etc.)
- High level understanding of authentication technologies (LDAP, TACACS, RADIUS, with SAML as a plus)
- Experience with SQL queries is a plus
- Strong proficiency with X.509 certificates and SSL/TLS usage and troubleshooting
- Proficiency in software/protocol analysis and debugging tools is a plus (strace/truss, gdb, tcpdump, etc.)
- Experience in scripting languages (BASH, Python, Perl, etc)
- Excellent interpersonal, verbal & written communication, critical thinking & analytical skills
- Experience in firewall administration/configuration is a plus (Check Point, Palo Alto Networks, Cisco, Juniper, Fortinet, etc.)
- Loyal, reliable, devoted & conscientious
- Highly responsible and accountable
Other Jobs from Tufin
Senior AI Engineer
Java Developer – Platform team
IT Cloud Infrastructure & Virtualization Engineer
Sr. Director of Product Marketing
Senior Backend Developer Core team
Similar Jobs
Network Support Engineer I
Application Engineer III
Network Development Engineer, DC Edge Fabric engineering
Systems Engineer II , AWS Operations Management (AWSOM)
There are more than 50,000 engineering jobs:
Subscribe to membership and unlock all jobs
Engineering Jobs
60,000+ jobs from 4,500+ well-funded companies
Updated Daily
New jobs are added every day as companies post them
Refined Search
Use filters like skill, location, etc to narrow results
Become a member
🥳🥳🥳 452 happy customers and counting...
Overall, over 80% of customers chose to renew their subscriptions after the initial sign-up.
To try it out
For active job seekers
For those who are passive looking
Cancel anytime
Frequently Asked Questions
- We prioritize job seekers as our customers, unlike bigger job sites, by charging a small fee to provide them with curated access to the best companies and up-to-date jobs. This focus allows us to deliver a more personalized and effective job search experience.
- We've got about 70,000 jobs from 5,000 vetted companies. No fake or sleazy jobs here!
- We aggregate jobs from 5,000+ companies' career pages, so you can be sure that you're getting the most up-to-date and relevant jobs.
- We're the only job board *for* software engineers, *by* software engineers… in case you needed a reminder! We add thousands of new jobs daily and offer powerful search filters just for you. 🛠️
- Every single hour! We add 2,000-3,000 new jobs daily, so you'll always have fresh opportunities. 🚀
- Typically, job searches take 3-6 months. EchoJobs helps you spend more time applying and less time hunting. 🎯
- Check daily! We're always updating with new jobs. Set up job alerts for even quicker access. 📅
What Fellow Engineers Say
