Real job — pulled straight from TTEC Digital’s careers page · Verified August 21, 2026 · No reposts.
Job description
TTEC Digital is hiring a Technical Consultant — a full-time, based in Manila role. Apply directly on TTEC Digital's careers page below.
Technical Consultant
Team: Delivery
Location: Manila
Commitment: Full-Time
Workplace Type: remote
TTEC Digital seeks a Technical Consultant to join our growing practice area. This is a 100% remote opportunity. Candidates must be willing to interview and work in US-based time zones for this full-time opportunity.
As a Technical Consultant, you will be responsible for designing, developing, implementing, and supporting solutions that meet our clients' business needs. You will work closely with clients, business stakeholders, and project teams to gather requirements, provide technical guidance, develop scalable solutions, and ensure successful project delivery.
This role combines hands-on development with solution consulting, implementation, and customer engagement responsibilities.
What You Will Be Doing:
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Design, develop, configure, and implement solutions on the platform.
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Analyze business requirements and translate them into scalable technical solutions.
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Configure and customize applications, workflows, business rules, UI policies, client scripts, and ACLs.
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Develop integrations between and third-party platforms using REST, SOAP, APIs, and web services.
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Collaborate with clients and stakeholders to gather requirements, provide technical recommendations, and define best practices.
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Support implementations across modules including ITSM, ITOM, HRSD, CSM, FSM, and related solutions.
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Perform unit testing, support UAT activities, and troubleshoot production issues.
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Create and maintain technical documentation, solution designs, and process workflows.
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Provide ongoing support, maintenance, and optimization of applications.
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Stay current with releases, capabilities, and industry best practices.
What You Will Bring:
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Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
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3+ years of hands-on experience.
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Proven experience designing, developing, and implementing solutions.
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Strong knowledge of development best practices, architecture, and platform capabilities.
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Proficiency in JavaScript, HTML, CSS, and scripting.
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Experience with integrations, including REST APIs, SOAP services, and web services.
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Strong problem-solving, communication, and stakeholder management skills.
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Ability to work directly with clients and translate business requirements into technical solutions.
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Knowledge of ITIL processes and service management concepts preferred.
Certifications:
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Certified System Administrator (CSA) preferred.
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Certified Application Developer (CAD) and/or Certified Implementation Specialist (CIS) highly desirable.
Preferred Qualifications:
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Experience with Customer Service Management (CSM), ITSM, ITOM, HRSD, FSM, or other modules.
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Experience with contact center and CX technologies such as Genesys, NICE CXone, Amazon Connect, Salesforce, Microsoft Dynamics, or Cisco platforms.
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Experience with CTI, IVR, and enterprise application integrations.
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Familiarity with Agile/Scrum delivery methodologies.
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Frequently asked questions
What skills are required for Technical Consultant at TTEC Digital?
The required skills for Technical Consultant at TTEC Digital include: JavaScript, HTML, CSS, REST, SOAP, API, ITIL, Salesforce, Microsoft Dynamics, Agile, Scrum.
What is the seniority level for Technical Consultant at TTEC Digital?
Technical Consultant at TTEC Digital is a Mid Level level position.
How do I apply for Technical Consultant at TTEC Digital?
You can view the full description and apply for Technical Consultant at TTEC Digital on EchoJobs: https://echojobs.io/job/ttec-digital-servicenow-technical-consultant-f85fc.