NiCE CXone Engineer

Team: Delivery

Location: Manila

Commitment: Full-Time

Workplace Type: remote

What You'll Be Doing

• Contact Center as a Service (CCaaS) software management and domain experience.

• NICE CXone and CXone Studio Experience

• Work as a member of the TTEC Digital project team to enhance and improve software written in one or more of the following languages: CXone Studio, C#, ASP.NET

• Code and test projects.

• Deliver high-quality software on time.

• Attend meetings and training as required.

• Work with system analysis and project management for the successful completion of a project.

• 1-2 years of ASP/.NET experience (C#, VS.Net, XML, Web Services, etc.)

Skills and experience you will bring:

• Bachelor’s degree in computer science, IT, or engineering preferred.

• 3 or more years’ experience in NICE CXone and UC environments.

• 1 to 2 or more years of software development, to include design, custom and common coding (JavaScript, Python, Java, C++), and testing of real time systems.

• Experience with enterprise level CCaaS architecture for complex business needs.

• Network infrastructure experience.

• Team Player

• Desire to work in a fast-paced environment.

• Excellent customer-facing presentation skills with the ability to develop new solution pitches, value propositions, and demo experiences.

• Exercises wide latitude in determining objectives and approaches to engagements.

• Works on issues for development and future concepts.

• Existing knowledge and/or industry certifications for NICE CXone and process automation technologies.

• Ability to work US daytime hours

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