Conversational AI Engineer - Google/GECX & Code Agents

Team: Delivery

Location: Bogota

Commitment: Full-Time

Workplace Type: hybrid

What you'll be doing:

• Develop Multi-Agent Architectures: Build and configure modular, hierarchical agent networks (Root/Steering agents and targeted Sub-agents) using a combination of the CX Agent Studio canvas and programmatic Code Agents.
• Write Custom Code Tools & Callbacks: Program specialized backend logic, data transformation scripts, and custom tool callbacks in Python or TypeScript to extend agent capabilities beyond basic natural language prompts.
• Leverage GECX Engineering CLI & Tooling: Run automated code-first developer workflows utilizing uv environments and the cxas CLI for structural static linting (cxas lint) and advanced semantic instruction validation (cxas llm-lint).
• Design Generative Playbooks & Control Flows: Author and maintain structured, XML-like agent instructions (, , ) that natively hook into custom Python tools ({@TOOL: custom_script}) and sub-agent routing syntax ({@AGENT: specialized_subagent}).
• Program Enterprise Integrations: Seamlessly hook Code Agents into live databases, product catalogs, CRMs, and CCaaS networks (e.g., Genesys, Avaya) via Model Context Protocol (MCP) or secure OpenAPI webhooks.
• Automate Quality & Evaluation (CI/CD): Script programmatic, golden-scenario test cases and simulation evals using simulation frameworks to test multi-turn agent trajectories, preventing hallucinations and conversational regressions before sync-to-prod.

Skills and experience you will bring:

• Bachelor’s degree in computer science, engineering field, or equivalent practical experience.
• 3+ years of experience building conversational AI solutions, virtual agents, or programmatic AI workflows.
• Strong proficiency in Python or TypeScript/Node.js, with hands-on experience handling complex JSON payloads, RESTful APIs, and cloud-hosted webhooks.
• Experience utilizing Git-based developer workflows and command-line interfaces (CLIs) for software versioning and deployment.
• Hands-on experience building with Google’s GECX Code Agent tooling (e.g., cxas-scrapi workspace/SDK, Python-based agent foundries).
• Good technical understanding of Dialogflow CX, CX Agent Studio, or similar advanced, stateful conversational frameworks.
• Experience deploying streaming, low-latency audio-to-audio (A2A) voice agents and integrating with telephony (SIP/RTP) or CCaaS partner environments.
• Solid grasp of prompt engineering safety protocols, blocklists, and programmatic fallback behaviors (e.g., before_model_callback or after_tool_callback hooks).
• Experience with BigQuery or Google Cloud Logging to programmatically extract conversation traces, search text transcripts, and build data-driven performance metrics.

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