Our vision is to be the universal symbol of trust, bringing consumers and businesses together through reviews. We are well on our way—but there’s still an exciting journey ahead. Join us at the heart of trust.
As the Director of Engineering, Consumer, you will contribute significantly to Trustpilot’s engineering strategy and implementation, ensuring our teams are set up to innovate and deliver. You’ll lead, inspire, and empower skilled engineering teams to build scalable, reliable, and secure technology that underpins our platform. Your direction will change considerably how consumers and businesses connect and build trust globally.
What you’ll be doing:
Strategic Leadership
- Develop and implement the engineering strategy that aligns with Trustpilot’s vision of becoming the universal symbol of trust.
- Drive technical innovation across engineering teams, ensuring the adoption of modern practices, tools, and architectures to support Trustpilot's growth and scalability.
- Partner with product and business leaders to align engineering roadmaps with strategic company goals.
Operational Excellence
- Oversee the delivery of high-quality software solutions, ensuring timely completion while maintaining a focus on reliability, performance, and security.
- Implement processes and best practices to optimize the software development lifecycle, promoting efficiency, collaboration, and continuous improvement.
- Define and track key performance metrics to measure engineering effectiveness and impact, promoting accountability across teams.
Team Management
- Lead and inspire a team of engineering managers, staff engineers and their respective teams, promoting a culture of innovation, inclusion, and growth.
- Mentor and develop engineering leaders to advance technical capabilities and technical proficiency across the organization.
- Build an engineering culture that prioritizes collaboration, learning, and a consistent focus on customer value.
Global Growth
- Collaborate with cross-functional teams to expand Trustpilot's platform and adapt to the needs of diverse global markets.
- Scale engineering operations to support growth, including entering new markets and building new capabilities.
- Establish partnerships across the organization, including with Legal, Product, Data Science, and Marketing, to align engineering efforts with broader business plans.
Innovation and Problem Solving
- Drive the technical vision for Trustpilot, leveraging data and emerging technologies to create substantial benefits.
- Address complex engineering problems by promoting a problem-solving culture, encouraging experimentation, and leveraging user feedback.
- Promote sustainability and scalability in all aspects of engineering.
Who you are:
- Skilled Engineering Leader: Extensive experience leading mid to large, distributed engineering teams in a technology-focused company.
- Strategic Thinker: Ability to define and deliver an engineering strategy that aligns with the company’s purpose and goals.
- Technical Skills: Understanding of modern software development practices, architectures, and infrastructure, with the ability to make informed technical decisions.
- Consumer-Centric: A deep appreciation for how engineering decisions impact end-users and a commitment to building intuitive, scalable products.
- Collaborative Leader: Interpersonal and communication skills, with the ability to direct cross-functional initiatives and collaborate seamlessly across teams.
- Data-Driven: Analytical skills, with extensive experience in using data to inform strategy and decision-making.
- You constantly look to raise the bar for yourself and those around you in everything you do.
- You believe that diversity in teams is a key to effective performance
- You promote a culture of continuous feedback and learning
What’s in it for you:
- A range of flexible working options to dedicate time to what matters to you
- Competitive compensation package + bonus
- 25 days holiday per year, with an extra 5 days holiday allocated after your 1 year anniversary (prorated)
- Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
- Rich learning and development opportunities are supported through the Trustpilot Academy, LinkedIn Learning, and Blinkist
- Comprehensive health package, pension, and full access to Headspace, a popular mindfulness app to promote positive mental health
- Paid parental leave
- Central office with a laid-back vibe and constant buzz of different languages being spoken everywhere you go It’s complete with a coffee bar, canteen, and table tennis and has a wide variety of refreshments available - you can opt-in for breakfast and lunch at an affordable price
- Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials
- Opportunity to join the Trustpilot Social Club for a small monthly fee and attend regular social and leisure activities like go-karting, cooking classes, and escape rooms
- Employee discounts to restaurants and shops
- Restricted Stock Units
- Tailored leadership development program consisting of workshops, coaching opportunities, and structured feedback mechanisms to enable world-class leadership
Still not sure?
We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we'd still really like to hear from you!
#LI-SH1
About us
Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.
Today, we have more than 300 million reviews and 64 million monthly active users on average across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,000 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.
We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.
Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go.
Join us at the heart of trust.
Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.
Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.
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