Field Service Engineer

Location: Santa Clara, CA

Time Type: Full time

Job Description

As a family-run, high-tech company with nearly 19,000 employees at 71 locations worldwide, we are looking for forward thinkers with unconventional ideas and drive to join our team. Our company culture, which values collaboration and mutual trust, creates the ideal framework for boldly trying new things and questioning the status quo. Our technologies inspire people to develop and produce things that are currently unimaginable. Whether lasers, machine tools, EUV or electronics - TRUMPF is building technological worlds for future generations. Are you ready for new challenges?

Field Service Engineer/Technician Position

Job description summary

The Field Service Engineer reports to the Applications and Service Manager and is a primary or secondary technical resource for the repair of serviceable TRUMPF-Huettinger power supplies. The first 1 to 2 years of the Field Service Engineer/Technician’s career is primarily comprised of Lab Repair duties, where the individual receives product training and inventory tracking experience. After, the FSE will do a combination of both in-house repair and onsite repair.

Principle Duties and Responsibilities·    

Mainly performs high level Electronics repairs in house and at the customer site.  

Independently works field Missions and troubleshoots difficult problems. Executes high level remote support including phone, email and video calls.  

Has a strong understanding of customer requirements and can provide Applications support in certain cases. 

Can train and coach junior level technicians/engineers.

Resolves high profile cases/repairs. 

Has in depth knowledge in all major product lines.

Achieves an exceptional first-time repair rate.

Performs Start-ups, installations, demonstrations and Commissioning.·     Maintain accurate records of client accounts, opportunities, quotes, projects, contacts and correspondence in company approved databases. 

Provide status reporting of ongoing projects and future projects.   

Maintain professional business relationships within peers, clients.  

Cooperation with other TRUMPF Huettinger departments.

If necessary, help with 24-hour customer support line and IoT Services

Experience

Basic Requirements

Experience of 5+ years in similar technical positions.

Read and understand mechanical and electrical blueprints; and have a basic understanding of electrical and control systems.

A basic understanding of systems/network communications technology – Ethernet, DeviceNet, Profibus, etc.

Proficient in Microsoft Office and relevant administrative and industry software

Strong communication, Interpersonal and organizational skills.

Available for Travel 50%, no restrictions for domestic and international travel.

Preferred:

Customer Service or Sales Support experience.

Proven Project Management skills.

Education

Associates degree or higher strongly preferred in the area of Electronics. An equivalent combination of education and aforementioned experience would be considered. Desirable industry experience includes Repair Center work within the Power conversion and Electronics repair industry.

Salary range:

$38.04 - $68.82

TRUMPF Inc. endeavors to make TRUMPF careers pages accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance in completing the applications process, please contact our HR department at 860.255.6000 or at [email protected]. This contact information is for accommodation requests only and can not be used to inquire about the status of application.