IT Lead / Manager

• Competitive Salary
• Health Insurance
• Health and Wellness Fund
• Flexible Working Hours
• Continuing Education Opportunities
• Hybrid work model
• Team Building Activities
• Milestone celebrations – work anniversaries, birthday celebrations, etc.

About You

Responsibilities:

Support

• Perform onsite analysis, diagnosis, and resolution of complex workstation problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed
• Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software, including telephony equipment in order to deliver required service levels
• Collaborate with IT Team members to ensure efficient operation of the company’s computing environment
• Receive and respond to incoming calls, tickets, and/or e-mails regarding service problems
• Participate in a rotating on-call assignment after hours and weekends
• Answer to and perform move, add and change (MAC) requests as they are submitted by line managers and coordinated by system administrators
• Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring workstation operations
• Accurately document instances of computer and/or telephone equipment for component failure, repair, installation, and removal
• Liaise with third-party support and equipment/software vendors as needed

Security

• Demonstrate understanding of business processes, risk management, IT controls and related standards
• Assist with performing capability assessments, developing good practice recommendations and pragmatic remediation strategies
• Identify/evaluate business and technology risks
• Design and implement appropriate controls, technologies, and processes to adequately mitigate risks and provide demonstrable value to the organization
• Employ a structured approach to project delivery to ensure successful completion and communications
• Conduct research to maintain and expand knowledge on the latest security technologies and standards, as well as the threat and vulnerability landscape
• Work with security vendors to understand their solution offerings and advise on appropriate technologies
•  Develop your expertise in a specialization and your reputation as a business advisor
• Participate in the development and delivery of training programs to individuals in the organization
• Review security-related events, assessing risk and validity, as well as reporting

Qualifications

• College diploma or university degree in the field of computer science and/or completion of a certificate program at a recognized learning institute.
• 5+ years of experience in similar Network or Security role
• 2+ years’ experience leading a team
• Sound technical knowledge of PC hardware and related technologies including mobile devices
• Hands-on hardware troubleshooting experience
• Working technical knowledge of current protocols, operating systems, and standards
• Ability to operate hand tools, components, and peripheral accessories
• Able to read and understand technical manuals, procedural documentation, and OEM guides
•  Experience and success working in a team-oriented, collaborative environment
• Experience conducting penetration testing

Personal Attributes

• Strong customer-service orientation with strong written and oral communication skills
• Effective interpersonal skills and relationship-building skills
• Ability to present ideas in user-friendly language
• Flexible and adaptable with proven problem solving ability
• High degree of professionalism and integrity
• Demonstrated accountability and reliability in the quality and timeliness of work
• Ability to conduct research into technology issues and products as required
• Self-governing with the desire to complete tasks and push forward new initiatives
• Critical thinker with strong attention to details
• Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment. Operate with an understanding of the organization’s goals and objectives

Working Conditions

• Sitting for extended periods of time
• Dexterity of hands and fingers to operate a computer keyboard, mouse, hand tools, and to handle other computer components
• Lifting and transporting of heavy to moderately heavy objects, such as computers and peripherals
• Availability for periodic on-call afterhours support