Product Manager, Content & Channels

Team: Product & Technology

Location: Remote in USA

Commitment: Full-time

Workplace Type: remote

Salary:

Why TrueML?

TrueML is a mission-driven financial software company that aims to create better customer experiences for distressed borrowers. Consumers today want personal, digital-first experiences that align with their lifestyles, especially when it comes to managing finances. TrueML’s approach uses machine learning to engage each customer digitally and adjust strategies in real time in response to their interactions. 

The TrueML team includes inspired data scientists, financial services industry experts and customer experience fanatics building technology to serve people in a way that recognizes their unique needs and preferences as human beings and endeavoring toward ensuring nobody gets locked out of the financial system.

What You'll Do - Content Management

Content Management: Own our content stack, such as Contentful or a similar headless CMS - content models, templates, and publishing workflows.

Empower the Client: Deliver clear, easy-to-use tools so clients can manage their own templates, dynamic variables, brand voice, and compliance language.

AI in Content Tooling: Bring AI into the authoring experience - drafting and rewriting copy, suggesting variants to test, checking tone and reading level, and flagging compliance risks before content ships.

Governance & Approvals: Build review, approval, and audit workflows that lock legally-reviewed language while allowing safe self-serve edits everywhere else.

Scale & Reuse: Drive reusable templates and personalization so content scales across clients, channels, and debt types without duplication.

What You'll Do - Vendors & Channels

Vendor Management: Own integrations and performance with delivery vendors such as Twilio, SparkPost, Lob and similar email, texting, letter and voice providers - including evaluation, onboarding, backups, and failover.

Deliverability: Drive sender reputation, domain and IP management, 10DLC and short code registration, and carrier analysis.

Channel Strategy: Define what each channel can and cannot do across email, SMS/MMS, letter, and phone-like channels, and how content shows up in each.

Monitoring: Build monitoring for send health, bounce and complaint rates, delays, and vendor cost, with clear visibility for internal teams and clients.

What You'll Do - Consumer Impact

Personalization: Partner with data science so content and channel choices fit each individual consumer.

Engagement Strategy: Move beyond delivery rates to real outcomes - measure how content and channel choices help consumers reach a positive financial resolution.

Experimentation: Run content and channel A/B tests, and feed what you learn back into templates and models.

Who You Are:

Experience: 3+ years in Product Management, with exposure to content platforms, CMS or marketing tools, or communications infrastructure. Fintech, debt collection, or other regulated financial services experience is a strong plus.

Content Tooling: Hands-on experience with a headless CMS or content platform (Contentful, Contentstack, or similar) - content modeling, templating, and publishing workflows.

Working with Contractors: Experience working with contractors or agencies - setting the work and the standards, and keeping the team on track.

Vendor & Channel Expertise: Working knowledge of email/SMS/voice delivery vendors, deliverability mechanics, carrier and ISP filtering, and messaging regulations.

The "Double-Sided" Mindset: Experience with B2B2C products, balancing business buyer needs with end-user experience.

Data Fluency: Comfortable working with engagement, deliverability, and segmentation data.

Soft Skills: Ability to articulate complex technical concepts to non-technical client stakeholders clearly.

Education: Bachelor's degree in Computer Science, Business, or a related field.

What We Offer (Perks & Benefits)

• Flexible vacation

• Medical/dental/vision insurance

• Traditional/Roth retirement savings options

• Company-paid disability and life insurance

• Flexible Spending Account & Limited FSA

• Family-friendly parental leave, volunteer and voting time off

• On-demand wellness platform access for you and 5 friends and family

• PerkSpot discount program for 900+ merchants nationwide

Remote Work, Travel Expectations & Physical Requirements:

This role supports a global, cross-functional business and operates primarily in a Remote-First environment. However, flexibility outside of standard business hours and occasional local or international travel may be necessary for global operations support, company meetings, training, offsites, and collaborative projects.

This position primarily involves computer-based work, requiring extended periods at a computer, participation in virtual meetings, and use of standard office technology. We will consider reasonable accommodations to enable individuals to perform the essential functions of the role.

Maintaining a reliable internet connection and a professional work environment is expected. The ability to protect confidential company, employee, customer, and business information while working outside of a company office is also required.

Personally Identifying Information

We collect personal information for employment purposes. We do not sell personal information. Most of the information we have is provided to us by you and/or collected as part of the employment process. For more details on how we use, share, and delete personal information see our Privacy Policy.

Dedication to Diversity & Inclusion

We are an equal opportunity employer. We promote, value, and thrive with a diverse and inclusive team. Different perspectives contribute to better solutions and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.