Software Engineer, Internal Tools (Full Stack)

The Full-Stack Engineering team is responsible for building a comprehensive set of features, frameworks, and functionalities for internal-facing teams to successfully execute and scale TRM’s business. We are looking for a pragmatic full-stack engineer who can build reliable and scalable cloud-based tools that will be used by every team at TRM. You’ll also design backend APIs with a deep understanding of the customer experience. As an early member of the team, you will be deeply involved in the technical details along with our operational processes to champion the velocity, quality, and overall impact of TRM, ultimately building a safer financial system for billions of people.

The impact you’ll have here:

• Build the essential infrastructure and tooling for TRM's internal-facing teams.
• Collaborate with stakeholders on transforming a functional vision into a tangible roadmap with clear outcomes.
• Support and enable internal business units through shared engineering services and functionalities.
• Work on complex engineering problems that build the foundation for other teams to succeed such as critical dashboards and infrastructure for internal analytics.
• Develop cross-functional relationships with stakeholders across the organization to understand and empower their mission from end to end.

What we’re looking for:

• Experience designing and building scalable systems, web applications, APIs, and services.
• Experience in modern front end frameworks (e.g., Vue.js, React.js) and CSS-in-JS libraries (e.g., styled-components)
• An understanding of storage systems such as relational databases (e.g., Postgres) and analytical databases.
• Demonstrated experience in understanding customer pain points and bridging their needs to technical & product requirements.
• A high degree of initiative and ownership, combined with the ability to navigate ambiguity and adapt quickly to change.
• Exceptional ability to structure problems and identify the most critical issues to prioritize.
• Ability to communicate complex ideas effectively to both technical and non-technical audiences, verbally and in writing.
• Experience working collaboratively in a cross-functional environment with a diverse group of people at all levels in an organization.

About the Team:

• The team operates on a weekly sprint schedule. Individuals on the team are tasked to lead projects as technical anchors, and given a chance to grow and take ownership according to their level and goals. We work closely with our internal stakeholders to deliver impactful features to our internal customers and the company.
• The team’s culture is built on psychological safety wherein team members build rapport and trust-based relationships with teammates, hold each other accountable and to a high bar, collaborate extensively, and have lots of fun along the way.
• The team’s timezone is a mix of EST and PST with at least 6 hours of overlap with PST (8 am to 2 pm PST)
• On-Call: We have an on-call rotation that is specific to internal tools. In this role, the internal tools engineer is responsible for triaging customer support requests from specific Slack channels pertaining to internal tools.

Learn about TRM Speed in this position:

• The team was tasked to deliver a critical project. Initial estimates were that it would take 2 months; By ruthlessly prioritizing, and bringing more resources to help with implementation, and iterating with the Product team to descope features from our milestone 1, we were able to deliver within two weeks and continue to iterate on the rest of the milestones. The project was able to deliver immediate value in sales conversations.
• During project execution, engineers often have questions for their design and product counterparts. This back and forth could take hours or days to get everyone on the same page, but at TRM we short circuit that by ensuring that engineers feel empowered to also drive decision-making across product and design. We analyze the issue and propose solutions and are able to drive the discussion forward and build alignment much faster.
• We have a large group of power users internal to the company who provide us with product feedback. When our engineering team hears of a pain point from this group, they’re empowered to ship these minor improvements directly to this group without seeking multiple levels of approval.

About TRM's Engineering Levels:

Engineer: Responsible for helping to define project milestones and executing small decision decisions independently with the appropriate tradeoffs between simplicity, readability, and performance. Provides mentorship to junior engineers, and enhances operational excellence through tech debt reduction and knowledge sharing.

Senior Engineer: Successfully designs and documents system improvements and features for an OKR/project from the ground up. Consistently delivers efficient and reusable systems, optimizes team throughput with appropriate tradeoffs, mentors team members, and enhances cross-team collaboration through documentation and knowledge sharing.

Staff Engineer: Drives scoping and execution of one or more OKRs/projects that impact multiple teams. Partners with stakeholders to set the team vision and technical roadmaps for one or more products. Is a role model and mentor to the entire engineering organization. Ensures system health and quality with operational reviews, testing strategies, and monitoring rigor.