Senior Cloud/Backend Engineer

Location: New York City or Columbus, OH (Remote)

Department: Product & Engineering

What Do We Do?

Triple Whale is the AI operating system built for modern ecommmerce. We help you see what's actually working in your business, what's not, and what to do next. Then we take action for you — pausing the underperforming ad, generating the next batch of creative, flagging the inventory risk before it bites.

We pull every signal in your business into one place, and put it on the most trusted measurement foundation in the industry. And on top of that, we give you the most actionable AI in commerce — Moby 2 — letting you tap any LLM you want, grounded in the full context of your business. Moby 2 doesn't just surface insights, it executes decisions for you, with automations that make the rest of your stack smarter.

The result: more than 60,000 brands like Pressed Juicery, OUAI, and True Classic turn mountains of complex data into actions that actually grow profit, at a speed and scale that is not humanly possible.

Why Triple Whale Needs You:

We’re looking for a Senior Cloud Backend Engineer to join our Infrastructure Team. You should enjoy solving complex problems, working deep in the details, helping other developers, and owning systems end-to-end. This role also includes being a key part of our weekend on-call rotation, supporting the reliability of our platform.

Are you passionate about building reliable, scalable systems? Do you thrive on open-ended problems? Do you love designing, building, and owning complex infrastructure from conception to production? If yes, you’re in the right place.

What You’ll Do:

• Deploy and support our service infrastructure in Kubernetes
• Identify the right tools and technologies for major initiatives and then build them
• Help other teams and developers design robust and scalable systems.
• Scale and optimize multiple databases
• Build internal tooling that accelerates developer velocity
• Provide observability, monitoring, and visibility across our systems

**On-Call Responsibilities (2 rotations per month) - You will participate in a shared on-call rotation, typically 1–2 times per month, covering the period from Friday at 7:00 AM ET through Saturday at 5:00 PM ET.

How our on-call system works

• You’ll receive full internal training to understand our architecture, operational flows, and incident procedures
• During your rotation, you are the primary point of escalation for production issues
• On-call is not a daily responsibility, only during your assigned weekends
• Shifts rotate across the team to maintain balance and avoid burnout

What on-call requires

• Strong understanding of system architecture and cross-service dependencies
• Previous real-world experience in production on-call environments
• Ability to quickly assess incidents, identify scope/root cause, and understand platform impact
• Ability to classify severity and prioritize response appropriately
• Capability to deploy safe production hotfixes when needed
• Solid judgment under pressure - especially when operating independently
• Ownership mindset: from detection to mitigation to resolution

What You’ll Bring:

• 6+ years of experience as an independent backend or infrastructure engineer
• Ability to design and build scalable, reliable systems
• Strong communication skills
• Hands-on builder mentality — this is a coding role.
• While this is a remote position, we're currently only considering candidates who are already located in either the New York Tri-State area or the Columbus, OH area. Although there isn't a regular in-office schedule, we do ask team members to come into the office periodically for in-person collaboration from time to time, so being within a reasonable commuting distance is important for this role.
• Experience with:
  • Relational and non-relational databases
  • Major Cloud platforms (GCP, AWS, Azure), GCP is an advantage
  • Streaming systems
  • Scaling large systems
  • Message queues
  • Monitoring systems like DataDog, Grafana, Groundcover
  • CI/CD, Git
  • Bonus Skills: Kubernetes and Knative (production experience) & ClickHouse

Technologies we use

• Databases: ClickHouse, MongoDB, Redis, PubSub, Postgres, BigTable, Firestore, SonicDataFlow
• Infrastructure: Kubernetes, Knative, GCP, Temporal, Pulumi
• Languages: Node.js, TypeScript, Python
• Tooling: Git, GitHub, GCP build infrastructure, GitHub Actions

Our Values:

• We Are Customer Obsessed: From our mission to every detailed project, everything we do is designed to create a positive impact for our customers.
• We Move (Very!) Quickly: The speed at which we work, iterate, and deliver value is our most competitive advantage. 
• We Are Trustworthy: Candor, directness, and honest communication helps us learn, grow and improve so we can win together. 
• We Are Curious: We extend beyond our comfort zone and ask questions that guide us towards new, creative, and bold paths.
• We Act Like A Mensch: We act with honor, integrity and empathy, and have deep respect for our customers and each other.

Compensation Range: $160K–$190K

​​Our compensation ranges are set using benchmarks from growth-stage companies and factor in function, level, and location- so everything stays above board and whale-balanced. The range you see on each job posting shows the minimum and maximum target salary for new hires across all U.S. locations.

Triple Whale is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join Us in Making Waves

If you’re looking for more than just a job and want to be part of a movement reshaping the future of Ecommerce, Triple Whale is the place for you. We’re on the lookout for driven, curious, and creative individuals ready to thrive in a fast-paced environment.

Referred? Got here thanks to a friend? Splash some gratitude their way! They'll need to submit your application through our referral system to make it official.