Manager, IT Systems Engineering

The IT Systems Engineering team at Navan is responsible for the administration and end-to-end lifecycle management of core IT systems, SaaS applications, endpoints, building automation solutions, and providing engineering support to internal teams and the broader business. This highly collaborative team partners with cross-functional IT, Security, Infrastructure, as well as the broader G&A and Engineering teams to ensure seamless integration and functionality across all IT systems. As the Manager of IT Systems Engineering, your role will focus on enhancing system integrations, automating processes and workflows, and ensuring the security and scalability of our IT systems.

What You’ll Do:

• Team Leadership:
• Lead, mentor, and develop the IT Systems Engineering team, helping team members grow in their careers and expand their technical impact.
• Conduct regular performance reviews, provide feedback, and identify training opportunities for team members.
• Technical Support:
• Oversee system integrations and SSO configurations across multiple SaaS platforms.
• Maintain and enhance client platform architecture for endpoint operating systems and applications.
• Provide senior level technical guidance and serve as an escalation point for technical issues.
• Process Improvement:
• Establish team standards, implement frameworks for project intake, prioritization, and delivery, and set clear objectives and key results (OKRs).
• Drive IT automation efforts, optimizing workflows, and improving escalation processes to streamline system operations and integrity.
• Identify areas for improvement and drive initiatives to optimize efficiency and effectiveness.
• Project Management:
• Lead and manage IT projects, ensuring timely completion and delivery.
• Develop detailed project plans, including timelines, resource allocation, and risk assessments.
• Cross-collaboration
• Partner with stakeholders across IT and other internal teams to build, maintain, and enhance infrastructure, documentation, and tools that meet evolving business needs.
• Reporting and Documentation:
• Maintain comprehensive project documentation, including progress reports, system designs, and post-project reviews.
• Regularly update senior management with key project metrics, milestones, and roadblocks.

What We’re Looking For:

• 6+ years of experience in IT Systems Engineering, with at least 2 years in a managerial or supervisory role
• 6+ years of experience administering a wide range of SaaS apps in a cloud-first environment (Okta, Google Workspace, Slack, Zoom, Okta Workflows, BetterCloud, Workato, Atlassian, Microsoft 365, Jamf, Azure, Intune, GCP, AWS, etc.)
• Strong expertise in managing and supporting a wide range of IT systems, including Identity and Access Management, Endpoint management, Vulnerability and Patch Management, and Enterprise Networking and Domain Management
• Deep knowledge of IAM concepts (SSO, SWA, SAML, JIT, SCIM, OIDC, OAuth, RBAC and ABAC principles)
• Proven experience with large-scale deployments of macOS and iOS devices, BYOD, including configuration profiles and policy management
• Expertise with API integrations and management
• Familliary and expertise in scripting languages (e.g. Powershell, Bash, Python, etc.)
• Experience with cloud infrastructure (GCP, Azure, AWS)
• Strong technical knowledge of IT hardware, software, and network systems
• Excellent leadership, communication, and interpersonal skills
• Proven ability to manage and prioritize multiple tasks in a fast-paced environment
• Relevant certifications from industry leaders such as Okta, Google Worskpace, Workato, Microsoft, etc.
• Bachelor’s degree in Information Technology, Computer Science, or a related field is a plus