At Transporeon - A Trimble Company - we embrace transformation and change in total sync with one another. We rethink, reinvent and rework ideas from one moment to the next – as many times as is necessary to get the job done right. That’s how we respond to the new challenges that we face each and every day. And regardless of whether you are just starting your career or are already a pro – we believe you can be the transformation. Are you ready?
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Job Summary:
The Technical Support Specialist is responsible for providing immediate solutions or deeper technical analysis to technical support requests from other departments. This role involves monitoring the performance of the TRANSPOREON platform, reacting to relevant incidents, performing minor enhancements or configuration changes, and maintaining up-to-date documentation.
Key Responsibilities:
Receive technical support requests via tickets and provide immediate solutions or conduct deeper technical analysis.
Address technical process questions, system failures, software bugs, and performance issues according to the appropriate service level.
Monitor the performance of the TRANSPOREON platform and respond to relevant incidents.
Perform minor enhancements or configuration changes to existing customer system configurations.
Delegate cases requiring special expertise to responsible teams, monitor progress, and ensure solutions are provided.
Follow the Onboarding Plan and monitor the platform.
Perform data maintenance tasks, such as managing Excel lists.
Keep all technical documentation up to date.
Qualifications:
1+ years of relevant experience in customer technical support
Basic knowledge of web-based applications configuration (HTTP/SOAP/REST/FTP)
Proficiency in basic technical skills (SQL, XML, XSL, JSON, CSV, MS Office)
Basic programming skills (Java, JavaScript)
Fluency in English (C1 level on the CEFR Scale)
Fluency in the native language of the country of employment
Strong motivation for self-study and continuous learning
Excellent communication skills towards internal and external customers
Problem-solving approach
Analytical mindset capable of interpreting technical solutions
Our Inclusiveness Commitment
We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work. We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.
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