Description
Insight Professionals
Team: Customer Experience Insight & Quality & Training
Location: Istanbul / Maslak
Commitment: Full-time
Workplace Type: hybrid
About the Team
At Trendyol Finance, we drive financial clarity, sustainability, and smart decision-making at every level of the business.
As a strategic partner to commercial teams, we bridge data with action—ensuring efficiency, compliance, and long-term value creation.
From budgeting to forecasting, we turn numbers into insights that shape Trendyol’s growth journey in a fast-moving ecosystem.
About the Role:
As an Insight Professional you will be responsible for generating deep customer insights to support strategic decision-making across the organization. You will lead end-to-end market research projects, combining both qualitative and quantitative methodologies to understand customer needs, behaviors, and pain points.
You will be working closely with cross-functional stakeholders such as product, marketing, CX, and business teams, translating complex data into clear, actionable insights that drive customer-centric improvements. This role requires strong analytical thinking, curiosity about customer behavior, and the ability to operate effectively in a fast-paced and dynamic environment.
You will be playing a key role in shaping research frameworks, designing questionnaires and discussion guides, analyzing multi-source data, and communicating insights through compelling storytelling and presentations. Your work will directly impact customer experience, product development, and business growth.
Responsibilities
- Identify and analyze pain points, design root causes and design preventive activities
- Evaluate study results; translate findings into actionable and inspiring insights for all relevant teams
- Interpret and synthesize customer feedback from various sources (customer surveys, operational data, contact center data, social media and customer research)
- Regular measurement of customer experience KPI's and making necessary arrangements by detecting improvement area
- Closely collaborate with internal stakeholders in addressing insights-related requestsIdentify new project ideas and methodology opportunities for consumer centricity
Expected Qualifications
- The experience range for this position is suitable for specialist/senior specialist roles
- Bachelor’s degree from reputable universities (statistic, business administration, economy, sociology, psychology etc.), masters degree is a plus
- Minimum 4 years of experience in service sectors e.g. FMCG, finance, telecom or market research agency, e-commerce experience is a plus
- Strong knowledge of market research methodologies; having both qualitative and quantitative experience is a plus (ie: Preparing questionnaires, discussion guides, analyzing data)
- Customer-driven and analytical mindset with a desire and ability to identify and resolve customer problems
- Strong analytical skills for interpreting data from multiple sources and turning data into clear, actionable insights
- Exceptional communication, persuasion and team working skills
- Able to work within a dynamic and fast-paced environment
- Excellent verbal, written and presentation skills in English
What We Offer
- Hybrid working model with flexibility: a schedule that helps you find the right balance between flexibility and team bonding, including work-from-abroad opportunities and a summer working model.
- Customisable FlexBenefits budget: Adjust your daily meal allowance, choose your health insurance package (and extend it to your spouse or children), and pick from additional benefits like fuel support or Trendyol shopping credits.
- Well-being support: Access to location-based in-house doctors, as well as psychologist and dietitian support, and HPV vaccination provision.
- Personalised training allowance and learning opportunities: Use your annual budget for any training or conference of your choice, explore our Learning Management System (LMS) anytime, and join in-person learning sessions offered throughout the year.
- Responsibility from day one: Take full ownership from the start in a culture where every voice is heard and valued.
- A diverse, international team: Collaborate with global peers across our offices in Berlin, Amsterdam, Dubai, and beyond, in a startup-spirited and collaborative environment.
- Opportunities to grow with the best: Tackle meaningful challenges, develop through hands-on experience, and grow with the support of expert guidance and global mentoring.
- Meaningful connections beyond tasks: Be part of team rituals, events, and social activities that help us stay connected and inspired.
Take the Next Step
If this role excites you, apply today, we look forward to taking the next step with you.
Want to get to know the team better first? Explore our Career Website, LinkedIn, or YouTube to learn more about #LifeatTrendyol and how we work.
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