Senior Engineering Manager
Location: China - Local Office
Time Type: Full time
Job Description
It's fun to work in a company where people truly BELIEVE in what they're doing!
Job Description
Customer Care owns the servicing aspects of Traveloka’s experience, owning the most important systems, tools and processes that directly impact the quality and ability to provide the customer service experience.
As Engineering Manager, you will be responsible for managing a team of engineers to deliver a high quality product to our customers. You will also be working with a cross-functional team to verify problems, discussing the best and pragmatic solution, and working together to realize it. We work in an open environment where there are no boundaries or power distance. Everyone is encouraged to speak their mind, propose ideas, influence others, and continuously grow themselves. Collaborating closely with various teams, you will ensure that projects are delivered on schedule and meet the organizational objectives.
Day to day activities:
Working with the product counterparts to translate the organizational objectives into a list of projects/initiatives.
Work with the operational team to understand the operational issues and use them as feedback for the product development.
Managing a team of engineers to deliver a high quality product through the participation in brainstorming, architectural/design review, task breakdown, project management, code review, etc.
Participate in the recruitment of the top talents through interviews and giving feedback.
In Traveloka, we believe technology is there to solve business problems. If you are a motivated and strategic professional with a passion for driving engineering excellence, we invite you to join our team and contribute to our continued success.
Requirements
Bachelor's degree in Computer Science or equivalent from reputable universities.
Solid experience in Software Engineering with minimum 10+ years including 4+ years experience as engineering manager - preferably someone that has experience in Customer Care domain, building CRM is a plus.
Fluent in English in both written and verbal communication.
Proven experience in creating a robust and highly scalable system.
Excellent in verbal communication, presentation, mentorship skills, influence skills, and shows personal maturity.
Excellent in problem solving, analytical, and ability to move up and down from solution and implementation.
Comfortable working with a cross-functional team.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
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