Technical Product Manager

Location: Remote

• Liaise with multiple technology vendors across integration projects, serving as the primary point of contact for scoping, delivery, and ongoing relationship management.
• Lead and manage API connectivity projects, able to inspect API payloads, debug failed webhook calls, read and interpret vendor API docs independently.
• Evaluate and onboard new technology partners, conducting due diligence and technical assessments to ensure alignment with business needs and architecture standards.
• Ensure data governance, access control, and compliance requirements are addressed when evaluating or integrating enterprise systems handling sensitive corporate data (e.g. HR, Finance).
• Translate complex business requirements into clear product briefs, user stories, and acceptance criteria for engineering and design teams, collaborating across Operations, Revenue Management, Finance, HR, and IT.

• Own and maintain the product roadmap, prioritising initiatives based on guest and stakeholder impact, commercial value, and operational efficiency.
• Assess existing technology platforms and identify gaps, inefficiencies, or opportunities for improvement, making data-driven recommendations to senior leadership.
• Define and track product KPIs, using data and insight to inform decisions and demonstrate product value.
• Able to independently ship a functional prototype or internal tool using AI-assisted coding tools, without engineering support.

• Lead products from discovery and ideation through to design, development, testing, launch, and post-launch optimisation.
• Rapidly validate ideas using low-fidelity tools and pragmatic experiments before committing to full engineering builds - prioritising learning speed over polish.
• Champion the end-user experience in all product decisions - whether guests, hotel operations teams, or corporate functions (HR, Finance, Data) - ensuring technology enhances both front-of-house and back-of-house workflows.

• Minimum 3 years of product management experience within a high-growth technology environment.
• Proven track record of leading product squads and managing end-to-end product delivery, from problem definition to live product.
• Comfortable reading/writing basic code (e.g., Python, JS, or SQL) to prototype, debug integrations, or query data directly.
• Prior experience managing external vendor relationships and technology integration projects.
• Experience with API-driven integrations is a strong plus; familiarity with REST APIs, Postman, or similar tools preferred.
• Experience building or managing data warehouses and enterprise software solutions is preferred; exposure to AI automation workflows is a plus.

• Strong analytical and strategic thinking skills with a demonstrated ability to make data-informed decisions in ambiguous environments.
• Resourceful self-starter who finds creative paths forward with limited time or resources - comfortable with ambiguity and energised by constraints.
• Hands-on with AI-assisted tools to improve personal output and accelerate delivery.
• Excellent communication skills - able to influence across technical, commercial, and operational audiences without relying on authority.
• Commercially aware with an understanding of how product decisions impact revenue, cost, and guest satisfaction.