Sr. Advisor Product Analytics & Excellence Lead

Location: Bengaluru

Time Type: Full time

Job Description

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What We'll Bring:

At TransUnion, we strive to build an environment where our associates are in the driver’s seat of their professional development, while having access to help along the way. We encourage everyone to pursue passions and take ownership of their careers. With the support of colleagues and mentors, our associates are given the tools needed to get where they want to go. Regardless of job titles, our associates have the opportunity to learn new things and be a leader every day.

What You'll Bring:

This role will act as a key leader and strategic partner within the Credit Risk Solutions (CRS) Solutions Enablement Team and is responsible for leading product analytics and product excellence to improve product performance, adoption, and operational excellence across CRS solutions. This role will partner and collaborate with stakeholders across Product Management, Technology, Data/Analytics, Sales, Client Success, and Risk to define metrics, deliver actionable insights, and build scalable operating rhythms. The Product Analytics & Excellence Lead will have the opportunity to design and run KPI frameworks and executive reporting, build data-driven decisioning for product roadmaps, and standardize processes that improve launch readiness, issue management, and cross-functional execution.

This is a remote/hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

• Define, operationalize, and own the CRS product analytics strategy, including KPI taxonomy, metric definitions, instrumentation needs, and data quality standards.
• Build and maintain executive-ready dashboards and recurring performance reporting for CRS products (e.g., usage, adoption, conversion, retention, revenue impact, and client outcomes).
• Translate data into clear insights and recommendations that inform product roadmap decisions, commercial strategy, and prioritization trade-offs.
• Work with Product and Technology teams to create measurement plans for new features, including tracking, event design, and success criteria.
• Collaborate with the Strategy and Planning team to establish and run product excellence operating rhythms (OKR planning support, quarterly business reviews, intake/prioritization, meeting cadences, and decision logs) to improve cross-functional execution.
• Drive launch readiness and post-launch retrospectives by coordinating deliverables across enablement, documentation, training, and go-to-market stakeholders.
• Own and continuously improve processes for issue intake/triage, incident communication, and stakeholder updates to ensure timely resolution and transparency.
• Identify and implement opportunities for automation and standardization (templates, playbooks, tooling) that reduce friction and increase throughput for CRS product teams.

Impact You'll Make:

Qualifications and Education:

• 10+ years’ hands-on experience in product analytics, product excellence, product strategy/operations, or a related analytics-driven product role.
• Bachelor’s degree required (Business, Analytics, Economics, Computer Science, Engineering, or related); advanced degree a plus.
• Experience partnering with Product Management and Technology to define success metrics, measurement plans, and analytics requirements for new products and features.
• Knowledge of product analytics methods (KPI frameworks, funnel/cohort analysis, experimentation) and comfort working with data tools (e.g., SQL, BI/dashboarding tools).
• Familiarity with analytics tools and technologies is expected, including SQL, Power BI for dashboards and reporting, and cloud data warehouses like Snowflake and Google BigQuery (experience with Databricks is a plus). You should also be able to collaborate well with engineering teams on instrumentation, developing data models, and tracking deliveries through Jira. Experience using Superset on GCP is a plus.
• Ability to influence without authority and operate with strong judgment and confidentiality when handling sensitive client, product, and risk-related information.
• Demonstrable ability to structure ambiguous problems, create clear narratives from data, and communicate insights to technical and non-technical audiences.
• Strong program management skills (planning, cadence management, risk/issues tracking) and a continuous improvement mindset; experience in credit risk, B2B SaaS, or financial services analytics is a plus.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

TransUnion Job Title

Sr Advisor, Product Management