AWS Connect Contact Center Engineer, Applications Development

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What We'll Bring:

• Job Posting Title - AWS Connect Contact Center Engineer (Voice Engineering) Exp in Five9, Ms teams, faxes.

Our quest to modernizing the way we do technology is not slowing down anytime soon. We continue to make big strides in our agile atmosphere to bring the latest in products and solutions within the cloud infrastructure. Our cloud teams have the potential to shape the future by solving thought-provoking problems and using transformational technology to further enhance our capabilities in this data-driven world. Helping our clients build trust begins with a strong team of innovators ready to pave the way with strategy and optimization in mind. You’ll have the chance to thrive in a culture of ownership and delivery as these efforts continue to expand. As technology evolves, our advantage in having an ecosystem of innovation and modernization creates an unmatchable environment. These advantages can enable you to be at the center of groundbreaking discoveries.

What You'll Bring:

Job Description
Overall 8 - 12 years exp in IT, 4-6 Year hands on experience in building call flows and IVR within AWS Connect and configuration and Implementation of the Amazon Connect Platform

Experience in Five9 Visio Studio including design of call flows, reporting and analysis, and understanding of Campaign Call routing, Layout Variable and Profile.

In-depth knowledge in the IVR survey flow, and Callback callflow. 

Experience in MS Team PowerShell Scripts, Call routing, Voicemail Creation, Adding/Modifying Calling Groups, Auto Attendant & Queues, and Assigning of DID's via Script 
Experience in creating Auto Attendant & Queues and managing features request for Supplementary services

Knowledge on X-Medius products, creation of mail boxes, understanding the Faxes routing and Log analysis.

7+ years of hands on experience with Cloud based VoIP systems design, implementations, support, monitoring, and security. With emphasized experience on: Contact Center Configuration, Queues and Prompts , Routing Profiles, Agent/User Management
Establish and maintain strong collaborative relationships with internal and external strategic partners as well as critical IT infrastructure service providers
Expert level knowledge of Design, Develop, and Build experience with AWS Services that include Amazon Connect, Lambda, S3, Athena, Kinesis, DynamoDB, Lex
Knowledge & experience in building within SaaS applications across multiple internal domains to understand diverse business needs to create a positive end user experience platform.
Bachelor’s degree in a computer-related field (such as Computer Science, Engineering, or MIS), and at least 7 years of IT experience
Lead AWS Connect Development projects of medium to high complexity from conception to deployment.
Ability to lead on-call production support activities as a subject matter expert, using the technical knowledge and capability to handle all problems that may arise.
We’d Love to See:
Working knowledge and experience with M365, Azure and Microsoft Teams
Code/Scripting capabilities (Python, JAVA)
Bachelor’s degree in a computer-related field (such as Computer Science, Engineering, or MIS), and at least 7 years of IT experience
Additional Job Description
Analyzes industry best practices and previous project executions
Make recommendations in regards to architecture and infrastructure planning to leadership to refine and enhance current methodology
Act in a leading role providing mentoring and training to team members on current standards and best practices within Cloud Contact Center domain.
Defines standard engineering designs, templates, processes, and procedures for implementing projects that follow existing Transunion architectures for large complex projects.
Proactively utilizes knowledge of the business unit and objectives to maximize the efficiency of the design.

Impact You'll Make:

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This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

TransUnion Job Title

Sr Consultant, Applications Development