AV Event and Conference Support Lead Engineer

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What We'll Bring:

At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation – we’re consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.

Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology.

What You'll Bring:

• 3+ years of experience in overseeing large meetings with A/V needs using video conferencing platforms -Zoom, Microsoft Teams and other video conferencing tools
• 3+ years of experience troubleshooting video endpoints in enterprise IP networks
• Experience with Polycom/Cisco systems design, implementations, support, and monitoring
• Experience designing Video rooms for conferencing including video system, sound structure, and content sharing
• Knowledge of configuring Zoom, WebEx, Teams, GoToMeeting, Skype…etc. in an enterprise environment
• Experience managing and configuring Poly Infrastructure, (VMRs, DMA, RMX WFS)
• Experience managing and configuring Poly endpoints, (phones, video codec, Group series, G75, X-studio)
• Familiarity with Poly RealPresent platform and admin tools
• Experience with cloud base services – IE Pexip
• Experience with control systems, preferably Crestron

We’d Love to See:

• Understanding of unified communications including RealPresence, unified messaging, web-conferencing, and Video Conferencing
• Networking and security experience in large enterprise environment
• Live production and live sound experience (mics, speakers, mixers)
• Cloud migration experience
• Production lighting experience
• Cisco video gear experience
• Multi-media editing or video switching (tri-caster, OBS) experience
• Bachelor’s degree in engineering, computer science, management information systems

Impact You'll Make:

As a Senior Video/AV/Conferencing Engineer, you will be responsible for the design, implementation and support of Transunion’s Global Video Conferencing and A/V equipment. You will provide technical leadership for Video Conferencing, meeting requiring A/V equipment. Assist in defining, maintaining, communicating, and implementing standards consistent with established architecture and strategy.

• Offer ongoing technical support for video endpoints and underlying infrastructure. Including troubleshooting and resolving issues ensuring optimal performance and user experience.
• Proactively monitor and maintain video endpoints and infrastructure, minimizing downtown and ensuring smooth operation.
• Primary owner of the Video infrastructure and the A/V infrastructure – Including AV tech in high profile rooms, auditorium, boardroom, and immersive telepresence room, and training room.
• Participate in and/or lead projects of low to medium complexity.
• Lead on-call production support activities, using the technical knowledge and capability to handle all problems that may arise.
• Proactively puts procedures in place to prevent and reduce the severity of outages.
• Oversee or performs the installation and testing of upgrades.
• Conduct updates of management information systems, including asset management, time tracking and other systems.
• Available to be on call 24/7 on a team rotating schedule once assimilated into the team.
• Ensure seamless audio/visual support for executive meetings involving presentation, video conferencing and remote attendees.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act.

Adherence to Company policies, sound judgment and trustworthiness, working safely, communicating respectfully, and safeguarding business operations, confidential and proprietary information, and the Company’s reputation are also essential expectations of this position.

Benefits:

TransUnion provides flexible benefits including flexible time off for exempt associates, paid time off for non-exempt associates, up to 12 paid holidays per year, health benefits (including medical, dental, and vision plan options and health spending accounts), mental health support, disability benefits, up to 12 weeks of paid parental leave, adoption assistance, fertility planning coverage, legal benefits, long-term care insurance, commuter benefits, tuition reimbursement, charity gift matching, employee stock purchase plan, 401(k) retirement savings with employer match, and access to TransUnion’s Employee Resource Groups. Spousal, domestic partner, and other eligible dependent coverage is available on select health and welfare plans.

We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law.

Pay Scale Information :

The U.S. base salary range for this position is $90,000.00 - $150,000 annually. *The salary range for this position reflects a reasonable estimate of the range of compensation for this job. At TransUnion, actual compensation is based on careful consideration of additional factors such as (but not limited to) an individual’s education, training, work experience, job-related skill set, location, and industry knowledge, as well as the scope and responsibilities of the position and market considerations.

Regular, fulltime non-sales positions may be eligible to participate in TransUnion’s annual bonus plan. Certain positions may be also eligible for long-term incentives and other payments based on applicable company guidance and plan documents.

 

TransUnion's Internal Job Title:

Lead Engineer, Desktop Systems