Associate Engineer - Applications Support

TransUnion's Job Applicant Privacy Notice

What We'll Bring:

We are one of India’s leading credit information company with one of the largest collections of consumer information. We aim to be more than just a credit reporting agency. We are a sophisticated, global risk information provider striving to use information for good.
We take immense pride in playing a pivotal role in catalyzing the BFSI industry in the country. We got here by tapping into our excitement and passion of wanting to make a difference in the lives of our clients and consumers.
We at TransUnion CIBIL are an equal opportunity employer and are committed to a policy of treating all our associates and job applicants equally. Applicants are evaluated on the basis of job qualification - not race, color, sex / gender, religion, caste, national origin, age, disability, marital status, citizenship status, sexual orientation, gender identity or any other status, whether or not protected. We are committed to taking affirmative action to employ and advance minorities, women, and qualified disabled individuals. We ensure a safe, productive, and harassment-free workplace for all.
Culture and Values
Our culture is welcoming, energetic, and innovative. There’s an overall synergy that flows throughout the company, creating a sense of connect, belonging and unity in knowing that we’re all working to achieve the same overall goal. Our core values which we live by every day are integrity, People, Customer, and Innovation.
https://www.transunion.com/privacy/global-job-applicant
What is excitement and passion for us?
We define it as a blend of curiosity, ability to unlearn and yet continuously learn, able to connect with meaning and finally the drive to execute ideas till the last mile is achieved. This passion helps us focus on continuous improvement, creative problem solving and collaboration which ensures delivery excellence.

What You'll Bring:

• Serve as escalation point for Analyst level team members by doing the following:
  • Drive escalated items to resolution.
  • Provide guidance / coaching to other team members.
  • Monitor team chat board for questions.
  • Shares information with the team and contributes to team meetings.

• Intermediate level of written and verbal communication skills pertaining to customers, sales, and internal actions as follows:
  • Clearly explain complex issues
  • Share an appropriate level of detail depending on the audience.
  • Displays an intermediate level of emotional intelligence, highly collaborative, and flexible.

• Willingness to partner with customer and sales organization to provide technical consultative / onboarding support (if applicable)

• Ability to be the voice of the customer by:
  • Contributes feedback to US Information Technology initiatives that will help to ensure a new solution / technology change is designed with the customer’s needs in mind.
  • Anticipating customer issues and questions 
  • Taking action to prevent customer-impacting occurrences.

• Experience mentoring technical, functional, and customer service expertise and promotes collaboration among and within teams including formal periodic team training, knowledge article creation, and data gathering / dashboard enhancements.

• Be a catalyst for process changes:
  • Encourage process improvement based on TransUnion and team mission / goals
  • Support team initiatives to achieve routine operational excellence.

Impact You'll Make:

• Experience with relational databases.
• Experience with
  • Linux Administration
  • Application support like Apache tomcat, httpd
  • Credit reporting (reading & evaluating credit data)
  • Incident management and related best practices
• Experience with setting and troubleshooting Java applications.
• Experience with GIT and CI / CD pipelines.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

TransUnion Job Title

Analyst, Applications Support