Overview:

The Project Manager (PM) is an individual contributor within the Professional Services organization. The PM is responsible for delivering TraceLink solutions to our customers and doing so on time, on budget, and within the agreed-upon scope per the applicable Statement of Work (SOW). This role requires a combination of technical, organizational, consultative, and interpersonal skills to be successful.

Responsibilities:

• Provide project leadership for a portfolio of TraceLink software implementation and partner integration projects per the TraceLink Professional Services Methodology. 

• Set up projects in TraceLink’s professional services software solution and perform accurate and timely maintenance of key project administrative data such as timesheets, project status (R/A/G status), timelines, project milestones, risks, etc. 

• Periodically report, when required, on project status, risks, issues, and outlook. 

• Ensure the timely and accurate financial status of projects, managing to the budget and scope of the Statement of Work, and processing Change Orders when necessary. 

• Work directly with other TraceLink technical resources and/or service partners to ensure project activities (including timesheet processing and invoice reconciliation) are completed per plan and department standards. 

• Provide clear, effective, and timely internal and customer-facing communications, escalation paths, and processes. 

• Manage cross-functional, cross-product awareness and coordination of the customer’s service experience, priorities, and needs. 

• Contribute to Professional Services best practices. 

• Achieve specific customer satisfaction measures on your assigned projects.

• Achieve individual billable utilization targets. 

• Provide product feedback to Product Management as needed. 

• Act as an advocate for the customer for new features and product defects.

• Stay current with industry trends, regulations and TraceLink product releases.

Essential Qualifications 

• Fluent in written and spoken English. Additional language skills may be required depending on geographic assignment.

• BS/BA degree or equivalent experience. MBA or graduate degree in applicable field is preferred. 

• PMP, PRINCE2, or other Project Management certification. 

• 3 - 4+ years of project management experience in customer-facing roles delivering software and other technology solutions. 

• Experience working in US business hour shifts

• Ability to work during US business hours

Desirable Qualifications 

• Knowledge of supply chain business processes including distribution, logistics, warehousing and serialization. 

• Life Sciences experience.