IT Infrastructure Specialist

Location: OH - Twinsburg | Trexon

Department: Information Technology

FLSA STATUS: Exempt
DEPARTMENT: Information Technology
SUPERVISOR: Infrastructure Architect
DIRECT REPORTS: None

Position Summary

This position is responsible for supporting and maintaining the organization’s IT infrastructure while contributing to architecture, security, and project-based initiatives. The role blends day-to-day IT support with infrastructure design and systems administration, requiring a versatile IT professional with both operational and strategic capabilities.

The IT Infrastructure Specialist ensures reliable, secure, and scalable systems across on-premise and cloud environments. This individual supports escalated technical issues, contributes to architecture decisions, and helps implement solutions aligned with business and compliance requirements.

Success in this role is demonstrated through high system availability, secure and compliant environments, effective project execution, and continuous improvement of IT infrastructure. This position requires a proactive, adaptable individual who can operate both as a hands-on technician and a strategic contributor.

Minimum Qualifications

Education:

• Bachelor’s degree in Computer Science, Information Systems, or related field (Master’s preferred)

Certifications:

• Relevant certifications such as TOGAF, AWS Solutions Architect, or Azure Solutions Architect are highly desirable

Experience:

• 7+ years of experience in IT, with at least 3 years in an architecture or systems design role

Knowledge:

• Strong knowledge of enterprise systems, cloud platforms (AWS, Azure, GCP), and cybersecurity best practices
• Understanding of compliance frameworks (e.g., ISO 27001, NIST, ITAR, CMMC)
• Working knowledge of Windows environments, Active Directory, Entra ID, VMware, and Windows Server
• Strong understanding of networking fundamentals (TCP/IP, DHCP, VLANs, WAN, Wi-Fi)

Skills:

• Strategic thinking with the ability to execute detailed technical solutions
• Excellent problem-solving and analytical skills
• Strong communication and stakeholder engagement abilities
• Ability to balance operational support with project and architecture responsibilities

Job Responsibilities

IT Support & Operations

• Provide day-to-day IT support, including Service Desk coverage and resolution of escalated issues
• Troubleshoot hardware, software, network, and system issues
• Perform system upgrades, device imaging, and patch management
• Support onboarding/offboarding and end-user system setup

Infrastructure & Systems Administration

• Administer, maintain, and monitor servers, networks, and infrastructure systems
• Support Active Directory, virtualization (VMware), and Windows Server environments
• Perform network maintenance, monitoring, and troubleshooting
• Manage hybrid cloud environments (Azure/AWS)

Architecture & Strategy

• Develop, maintain, and support enterprise architecture standards and guidelines
• Translate business requirements into scalable, secure, and cost-effective IT solutions
• Evaluate and recommend emerging technologies for adoption
• Assist in long-term infrastructure planning and roadmap development

Implementation & Governance

• Support solution design and implementation to ensure alignment with architectural standards
• Maintain architecture documentation, system diagrams, and technical standards
• Ensure systems meet performance, scalability, and disaster recovery requirements
• Participate in change management and governance processes

Security & Compliance

• Incorporate cybersecurity best practices into infrastructure and system design
• Support vulnerability management, patching, and endpoint protection
• Ensure compliance with regulatory and industry frameworks (ISO, NIST, ITAR, CMMC)
• Collaborate with internal teams and vendors on security initiatives

Other responsibilities, initiatives, and ad-hoc projects as required.

Physical Requirements

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands and fingers to operate a computer, and communicate clearly. The noise level in the work environment is usually moderate.