Hardware Engineer, Implementation & Support

ABOUT US

At TOPPAN Security, our mission is to shape a meaningful, technology-driven future by being a global leader in mission-critical identity and payment technologies.

We serve as the international development arm of the TOPPAN Group in the security domain founded in 1900. TOPPAN is a trusted Japanese brand renowned for its commitment to exceptional quality. Building on this legacy, we combine bold ideas, deep sector expertise, and collaborative intelligence to deliver secure, future-ready solutions.

Our culture is grounded in four core values: Agility, Ownership, Resilience, and a Sense of Fun. We move fast, lead with accountability, grow through challenges, and bring positive energy into everything we do.

Join us and be part of a global, collaborative team where trust and innovation drive everything we do.

ABOUT THE ROLE

The Hardware Engineer is a hands-on individual focused on deployment, validation, optimisation, and support of personalisation systems for governmental projects. The applicants should possess at least 3 years technical support experiences in governmental secure issuance of National ID / Driver Licenses / Passports. Solid expertise in the field of centralize and decentralize personalization. Responsible for delivering robust, high-performance solutions into live environments while contributing to upstream definition and development.

Key Responsibilities

1. Implementation & Delivery (Primary Focus)

• Lead FAT, SAT, CAT, and UAT testing, including test plans and acceptance criteria

• Install, configure, commission, and deploy personalisation equipment and supporting IT infrastructure

• Perform calibration, fine-tuning, and optimisation (print quality, mechanical alignment, laser engraving, document transport)

• Diagnose and resolve mechanical and transport issues (jams, misfeeds, wear, alignment)

• Support deployment into live environments and ensure successful handover to operations (readiness, training, ramp-up)

2. Operational Support & Optimisation

• Provide hands-on support for hardware in live environments

• Troubleshoot end-to-end issues across hardware, software, and IT layers

• Maintain system performance through calibration, optimisation, and transport tuning

• Investigate recurring issues and implement root cause fixes

• Collaborate with suppliers and internal teams to resolve defects and improve system reliability

• Ensure compliance with quality, configuration, and operational standards

3. Development & Supplier Engagement (Supporting Role)

• Contribute to requirements, specifications, and technical validation

• Work with R&D, IT, procurement, and suppliers to ensure integrated, supportable solutions

• Support supplier selection and performance management

• Provide input into improvements in calibration, transport reliability, and operational efficiency

• Manage risks, issues, change control, and configuration

• Maintain documentation and provide progress reporting

• Support audits, compliance, and assurance activities

• Build strong cross-functional relationships (Delivery, Engineering, IT, suppliers)

ABOUT YOU

Qualifications

Education

• Bachelor of Engineering degree or related discipline

Experience

• Hands-on experience in hardware implementation and support

• Strong background in FAT/SAT/CAT/UAT, installation, and commissioning

• Expertise in calibration, mechanical adjustment, and optimisation of precision/mechatronic systems

• Proven ability to troubleshoot mechanical issues

• Experience with suppliers and live operational environments

• Strong root cause analysis, change/configuration management, and continuous improvement capabilites

• Detail-oriented, methodical, and hands-on

• High focus on quality, precision, and reliability

• Proactive, resilient, and effective under pressure

• Strong communication across technical and non-technical stakeholders

Desired experience

• Solid IT infrastructure knowledge (servers, networking, system integration)

• Experience in secure identity or regulated environments

• Exposure to manufacturing/production systems

• Knowledge of system security/hardening

Additional Information

• Regular international travel (EMEA, APAC, LATAM)

• Flexibility required for deployment, testing, and live support activities

TOPPAN Security is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, gender, sexual orientation, age, color, religion, national origin, veteran status, or disability.