Staff Solutions Architect, Business Systems

Department: Operations

Location: Toronto, ON

Compensation: CA$160K – CA$200K

Employment Type: FullTime

Overview

The Staff Solutions Architect owns end-to-end solutioning for initiatives across Tonal's Business Systems ecosystem - NetSuite, Salesforce, our iPaaS/integration layer, and the connected applications that run our commerce, finance, fulfillment, and service processes.

You are accountable for the full development lifecycle of the initiatives you lead, from understanding the business problem, designing the future process and the system solution, leading the technical design, defining and executing the test approach, and seeing the change through to delivery and adoption.

Tonal's business model spans connected hardware and recurring membership revenue delivered across multiple go-to-market channels. Accordingly, the solutions you design will touch the full commercial and operational value chain - lead-to-quote, order management, fulfillment and forward logistics, customer support, and reverse logistics - as well as the financial processes those flows ultimately feed. Breadth of perspective across that ecosystem is as important to success in this role as depth of expertise in any individual module.

What You Will Do

1. Requirements & Process Design

• Partner with stakeholders across Sales, Care, Operations, and Finance to define systems strategy, gather and document business requirements, converting ambiguous requests into clear initiatives statements and scoped solutions.

• Analyze current-state processes and pain points; design future-state processes that improve outcomes rather than automating existing inefficiencies.

• Facilitate design workshops and drive alignment across functions with competing priorities.

2. Solution & Technical Design

• Own system solution design across NetSuite, Salesforce, and integrated applications, making explicit build/configure/buy and native/custom trade-offs.

• Assist our technical leads in authoring and review of technical design documents, data models, and integration patterns; help set direction for developers and external implementation partners.

• Work with technical leads to design integrations with the team's iPaaS platform and custom solutions, defining data schemas, error handling, reprocessing, and reconciliation approaches.

• Contribute to enterprise architecture decisions and influence the Business Systems roadmap.

3. Testing & Delivery

• Develop test strategy and test cases (functional, integration, regression, UAT) tied back to documented requirements.

• Execute and coordinate testing, including stakeholder UAT, and drive defects to resolution.

• Own the solution through cutover, hypercare, and handoff to support - delivery means adopted and working, not deployed.

• Troubleshoot process, application, and functional issues and manage them to root cause.

4. Practices & Enablement

• Establish and uphold solution design standards, documentation expectations, and SDLC discipline within the team.

• Apply sound system governance practice - change management, environment and release management, access controls, segregation of duties, and audit trails.

• Develop and deliver end-user training and enablement for the systems and processes you deliver.

• Mentor analysts, developers, and administrators on solution design, process knowledge, and technical craft.

Who You Are

• 8+ years designing and deploying NetSuite solutions in enterprise environments, including hands-on configuration and extension

• Direct experience with Salesforce Sales and Services Clouds as part of a connected ecosystem - data model, objects, workflows, and how they integrate with ERP systems.

• Hands-on experience with iPaaS platforms (MuleSoft, Boomi, Celigo, Workato, or similar), including integration design patterns, error handling, and monitoring.

• Strong functional knowledge of financial and accounting processes - order-to-cash, procure-to-pay, record-to-report.

• Working knowledge of commercial and operational processes beyond finance: lead-to-quote, order management, fulfillment and forward logistics, customer support, and returns/reverse logistics in omnichannel environments.

• Demonstrated ability to convert ambiguous requirements into delivered solutions in complex, integrated environments.

• Ability to move in a single day from detailed technical configuration discussions with engineers to future-state strategy conversations with senior business stakeholders.

• Proven ability to build cross-functional relationships that make large-scale process and system changes stick.

• Comfortable challenging the status quo - with the knowledge to explain why - and leading by example in improving ways of working.

• Experience with agile delivery methodologies and common SDLC frameworks.

• Ability to thrive in a fast-moving environment where context switching, scoping, and committed delivery happen in parallel.

• Growth mindset and genuine interest in learning new systems and domains.

Nice to Have

• Best-practice knowledge of IT General Controls - change management, access controls, segregation of duties - and how to design systems that hold up to audit.

• Experience onboarding new SaaS applications into an ERP ecosystem, including vendor evaluation, selection, and implementation oversight.

• Familiarity with WMS, 3PL, and carrier integrations.

At Tonal, we believe that the unique and varied lived experiences of our teammates contribute to our overall strength. We don’t just appreciate differences, we celebrate them, and we always seek people that represent a wide variety of backgrounds. We’re dedicated to adding new perspectives to the team and designing employee experiences that contribute to your growth as much as you do to ours. If your experience aligns with what we’re looking for (even if you don’t check every single box), send us your application. We would love to hear from you!

Tonal is committed to meeting the diverse needs of people with disabilities in a timely manner that is consistent with the principles of independence, dignity, integration, and equality of opportunity. Should you have any accommodation requests, please reach out to us via our confidential email, accessibility@tonal.com. All requests will be addressed and responded to in accordance with Tonal’s Accessibility Policy and local legislation.