Product Specialist

Department: Customer Success

Location: United States

Employment Type: FullTime

We are an innovative technology company providing a cutting-edge, AI-powered cloud platform for the construction industry. Created by industry experts with deep estimating experience, our software dramatically streamlines the pre-construction process. Our solution uses advanced machine learning to automate traditionally time-consuming takeoff tasks, helping estimators work up to 80% faster while reducing costly errors.

Our collaborative platform enables real-time teamwork, instant drawing analysis, and features a revolutionary conversational AI interface that transforms how professionals interact with construction plans. Founded by construction industry veterans, our award-winning application automates the takeoff process, enabling estimators to analyze blueprints in seconds rather than hours or days.

Position Overview

We’re looking for a driven and detail-oriented Implementation Specialist to help us support and scale our growing customer base. This role is well-suited for someone looking to build a strong foundation in customer-facing tech, eager to expand their skills, take ownership, and contribute to meaningful results early on. You thrive in fast-moving environments, take initiative, and enjoy being hands-on with customers.

This role requires a strong technical foundation and the ability to quickly grasp and adapt to evolving product features. You’ll serve as a key partner to new and existing customers, guiding them through onboarding and helping them get the most value from Togal.AI. You’ll customize training based on each customer’s needs, collaborate across teams, and play a critical role in ensuring smooth adoption, long-term engagement, and customer satisfaction.

Key Responsibilities

• Lead onboarding webinars to introduce new customers to Togal.AI’s core functionality.

• Collaborate with customers to design and execute customized training plans for effective adoption.

• Deliver focused training sessions tailored to trade-specific workflows.

• Maintain up-to-date training materials including user guides and video tutorials.

• Host regular “Office Hours” to support customer engagement and address questions.

• Proactively engage new users to drive adoption and surface potential roadblocks early.

• Act as a product expert to guide customers in optimizing their use of Togal.AI.

• Partner with Customer Support to track, report, and resolve onboarding issues or bugs.

• Work closely with the Customer Success team to ensure customer satisfaction and goal alignment.

• Continuously refine onboarding processes in line with product updates and customer feedback.

Qualifications

• Construction industry HIGHLY experience preferred

• Experience in customer onboarding, implementation, training, or support, ideally in a SaaS or technical environment.

• Strong communication and presentation skills.

• Ability to simplify complex concepts and tailor content to different user personas.

• Experience in the construction or building technology industry a plus

• Self-starter with a customer-first mindset and proactive problem-solving skills.

• Proficient in creating training content and documentation.

• Comfortable collaborating cross-functionally with product, support, and success teams.

Nice to Have

• Experience in construction tech or working with AEC clients is a plus

What We Offer

• Competitive base salary

• Health, dental, and vision insurance

• Unlimited PTO and remote flexibility

• Opportunity to grow your career at a fast-paced AI startup

• Collaborative and innovative work environment

We are an equal opportunity employer committed to building a diverse team. We welcome applications from candidates of all backgrounds who are passionate about using technology to transform the construction industry.

Join us in revolutionizing pre-construction estimating with the power of AI!