Product Manager (Messaging and Media)

Department: Engineering / Product / Design

Employment Type: Full Time

Location: Nashville, Tennessee, Remote - USA, Remote

Primary Responsibilities of the Role

• Define the product vision, strategy, and roadmap for the Messaging, Sites, and Media Products, grounded in a deep understanding of customer needs and business goals.
• Translate approved Bets into well-scoped Jira Epics with clearly defined problem statements, quantitative success metrics, guardrail metrics, and key flows for AI-assisted Story decomposition and clean engineering hand-off.
• Own the Messaging Product Value Stream throughout the full product lifecycle by gathering and prioritizing product and customer requirements, driving product vision, and working closely with engineering.
• Serve as an expert on the competitive Messaging landscape, monitoring market trends and identifying opportunities to close key capability gaps.
• Ensure Sales and CX teams are well-equipped to present Messaging, Sites, and Media capabilities to current and prospective customers.
• Perform product demos to customers (beta, MVP, and deep dives).
• Set goals and track quantitative KPIs for every Epic and Bet within your Product Value Streams, monitoring guardrail metrics to ensure changes do not cause harm elsewhere.
• Communicate clearly across Product, Engineering, Design, and executive stakeholders to ensure Product Value Stream goals stay aligned with overall company Objectives.

Qualifications

• Manage Complexity by acquiring data from multiple and diverse sources, uncovering root causes of difficult problems, and making sense of complex and sometimes contradictory information to solve problems effectively.
• Communicate Effectively by developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Strategic Mindset by anticipating future trends and implications accurately and translating them into breakthrough strategies.
• Collaborate through working with others across the organization to achieve shared objectives, representing your own interests while being fair to others and their areas.
• Plans and Aligns by planning and prioritizing work to meet commitments aligned with organizational goals across the full product lifecycle.

• 5+ years of experience in product management in a SaaS or software technology environment.
• Proven track record overseeing all stages of the software product development lifecycle from discovery to delivery.
• Demonstrated experience using data analytics tools and quantitative KPIs to measure product performance and make decisions.
• Technical proficiency with product development and project tracking tools, specifically Jira and Figma.
• Experience writing technical documentation, product requirements, user stories, and Jira Epics.

•  Experience managing communication platforms or messaging tools involving Email, SMS, or Push Notifications.
• Experience consolidating or unifying fragmented software systems or platforms into a single interface.
• Hands-on experience using AI-assisted software tools for user story decomposition or requirements gathering.
• Understanding and appreciation for church administration

• We are a fully distributed team (100% remote) with travel sometimes required 1-2 times per year.
• A stable work environment with designated workspace and access to high-speed internet.
• US-based and legally able to work full time in the US. Sponsorships are not available at this time.
• Tithely is currently able to employ in the following states: AL, AR, AZ, CA, CO, FL, GA, IA, ID, IL, IN, KS, KY, MA, MI, MN, MT, NC, NE, NJ, NV, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA, WV

Additional Information