Founded in 2018 with co-headquarters in Dublin and Boston, Tines powers some of the world's most important workflows. Our orchestration, automation, and AI platform enables businesses to operate more effectively, mitigate risk, reduce tech debt, and focus on high-impact work.
Tines serves a diverse range of customers, from startups to public companies, including Canva, Databricks, Elastic, Kayak, Intercom, and McKesson. As an integrator across the entire tech stack, Tines connects with any API-enabled service. This flexibility enables our customers to achieve their highest-priority goals faster. And because Tines is secure and private by design, it’s popular with security, IT and other security-focused teams.
At Tines, we're driven by our values of Simplicity, Speed, and Soundness. We're committed to delivering exceptional customer experiences while fostering a company culture that nurtures individual curiosity, growth, and integrity. We’re excited about what’s next, and we’re looking for others to join us on our journey.
This is a remote position that must be based in either Washington D.C., MD or VA as it will require regular in person meetings in that region.
Tines is looking for a Senior Solutions Engineer to join our pre-sales team, who are crucial to our growth and winning customers. You will partner closely with our Federal Account Executives & sales leadership to evangelize Tines' SaaS solutions and educate customers on the business value that they gain with no-code automation. You will use your product and technical knowledge to demonstrate how Tines can work with existing technology stacks to perform simple or complex automation without the need for coding or lengthy integration work. You will understand customers’ business pains and outcomes they want to achieve and show how Tines can help them realize those outcomes.
What you will be doing:
- Develop strong and deep knowledge of Tines no-code automation and apply your knowledge to security & IT challenges that our Federal customers face
- Create and deliver compelling presentations to prospective customers and key alliance partners as you clearly communicate the value and differentiation of Tines solutions
- Conduct discovery meetings to understand business and technical requirements and translate those to a solution that will help our customers achieve their desired outcomes
- Build and demo Tines Stories with Federal customers to show value and win sales
- Manage the technical decision process with customers within the Federal space, setting and managing expectations in validation events such as proofs of concept
- Collaborate with Sales to identify key use cases to support competitive account strategies that solve customer challenges
- Support enablement of Tines’ priority channel and technical alliance partners and support their pre-sales engineers on customer engagements
- Be a key source of market feedback into the product organization
- Contribute to our knowledge base by sharing key customer experiences & technical competitive insights and creating new Tines automation stories from customer and partner interactions and more
- Support the greater Solutions Engineering team in developing metrics and refining SE operations into best practices that are shared across all SE teams
Responsibilities you will assume:
- Provide strategic thought leadership by driving the strategic direction for Solutions Engineering within Federal, aligning with overall business goals
- Mentor and provide guidance to other Solutions Engineers, fostering professional growth and skill development within the team
- Represent Tines at Federal industry events, conferences, and webinars, showcasing the value of our solutions and establishing Tines as a thought leader in automation
- Lead the design and implementation of complex automation solutions for high-profile customers, ensuring successful deployment and integration
- Work closely with product management, marketing, and engineering teams to influence product roadmap and strategy based on market and customer insights
- Act as a senior advocate for Federal customers, ensuring their needs are met and their feedback is incorporated into product development
- Identify and drive initiatives that enhance the overall effectiveness and efficiency of the sales engineering function, including process improvements and new tool adoption
What you bring with you:
- 8+ years of experience in a Federal pre-sales / Federal sales engineering or technology delivery at a SaaS company
- Strong technical background and experience working with APIs and a curiosity to learn new cloud technologies
- Security and/or IT industry experience within the Federal space
- Strong skills and experience with uncovering customer needs
- Experience with delivering compelling demos to customers and winning technical evaluations
- Experience communicating with business and technical audiences to establish trust and influence key decision makers
- A love for learning, openness to giving and receiving feedback, and a passion for making clients successful
- Project management skills and ability to deliver customer solutions
- Ability to craft actionable insights from complex data
- A startup mentality with the ability to adapt in a fast-paced environment
- Ability to travel up to 30% of the time
Target Annual Compensation (salary + commission): $200-245k OTE + equity
Applicants for this opportunity must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
At Tines, we’re all about trying new things and taking the leap. If you’re second-guessing your application, we hope you’ll trust your gut and take the leap too! Applying for a new job isn’t always easy, especially if you’re thinking of a career pivot – but we’re big believers in learning and growth here at Tines, so you’ve nothing to worry about. A variety of experience, perspectives, and voices makes us the company we are. We’d love to hear from you.
Tines provides equal employment opportunities to all employees and applicants for employment without regard to sex, race, colour, ethnic or social origin, genetic features, language, religion or belief, political or any other opinion, membership of a national minority, property, birth, disability, age or sexual orientation.
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