TikTok Shop - US Operations- Senior Data Analyst

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

Responsibilities:
1. Monitoring and Diagnosing Metrics: Continuously monitor and analyze key business metrics such as GMV, conversion rates, customer acquisition, and retention metrics. Identify trends, anomalies, and areas for improvement
2. Collaborate with cross-functional teams to coordinate resources and investigations during metric change events. Work closely with data engineers and other analysts to ensure data accuracy and availability
3. Develop, maintain, and improve reporting frameworks for weekly, monthly, and quarterly business reviews
4. Effectively communicate changes in metrics, insights, and recommendations to stakeholders, including senior management, operations and business teams
5. Build and maintain interactive dashboards and data visualisations that enable stakeholders to self-serve and access relevant information efficiently.
6. Conduct in-depth data analysis to uncover actionable insights. Provide recommendations for optimising business performance
7. Ensure data accuracy and consistency by implementing data validation checks and working closely with data engineering teams to resolve data discrepancies
8. Respond to ad-hoc data requests and perform special analyses as required by the business to support strategic decision-makingQualifications:
- At least 3 years of proven experience as a Data Analyst, preferably in an ecommerce or marketplace environment
- Bachelor's degree in a relevant field (e.g., Statistics, Data Science, Economics, Computer Science)
- Strong proficiency in data visualisation tools (e.g., Tableau, Power BI) and data analysis tools (e.g., Python, R)
- Excellent SQL skills for data extraction and manipulation
- Strong analytical and problem-solving skills
- Ability to work effectively in a cross-functional team environment
- Great communication and presentation skills
- To succeed in the role, you need to be a proactive, self-driven and impact driven person

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at ecommerce.accommodations@tiktok.com